1.How can I find out more about a training course?
Please contact our Sales Team on +91 20 32671521 between 9:00am and 5:00pm Monday-Friday. Alternatively, email us at firstname.lastname@example.org .
2.How do I book a training course?
To book a course with Radical, please email email@example.com
3.How do I pay for my training?
If you are a Private Individual we require advanced payment to confirm bookings on courses. If you are booking a course through your company, we are happy to accept Purchase Orders sent through along with your booking form.
Payments can be made by bank transfer, cheque or debit/credit card. Please note that card payments will incur a 2 % surcharge on top of the course fee.
4.Will I receive joining instructions?
All delegates will be sent joining instructions prior to their training course. Usually they are emailed, but a few courses require delegates to receive hard-copies of training materials in advance, so on those occasions joining instructions are posted. If you book your course more than a couple of months in advance you may not receive joining instructions until a little nearer the course start date. If it is less than a week until your course and you’ve not received your joining instructions, please do get in touch with us.
5.Can I cancel a course I’ve booked?
Yes you can, but depending on how long it is until the course is due to take place, a fee may be incurred. Please see our Terms & Conditions of Business.
6. Can I substitute someone in my place?
Usually it is possible to send a substitute delegate in your place, but it is your responsibility to ensure that they meet any pre-requisites for the training course.
If you think you are going to have a problem attending a course you have booked, please contact us as soon as possible, in writing via e-mail, and we will be happy to let you know your options.
7. Do you ever cancel courses?
Unfortunately, we do sometimes require a minimum number of bookings on a course to make it commercially viable. If minimum numbers aren’t met, then occasionally courses do get canceled.
If your course does get canceled, we will always try to let you know as soon as possible, and do our best to offer an alternative. If no alternative options are suitable for you we will arrange a no-quibble refund of your full course fee.
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