Job Opening for Desktop Support Engineer (Job Code RT 1334).

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Interested candidates kindly apply before 20/01/2025.

CV must be in PDF format, saved with your Full name.

Hiring for Desktop Support Engineer!!!

Role: Desktop Support Engineer

Gender: Male Candidates only

Location: Pune

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 – ₹15,000.00 per month

Job Responsibilities:

1. Providing phone, email, remote, and in-person support to troubleshoot various       technical problems
2. Installing and configuring computer hardware, software, peripherals, and networking equipment
3. Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
4. Performing troubleshooting to diagnose system failures and identifying root causes
5. Managing technology inventory and placing orders for equipment
6. Escalating complex issues to the appropriate teams if unable to resolve them independently
7. Providing new system orientation and training to end users
8. Documenting technical issues and solutions in a ticketing system

Technical Skills:

Operating Systems: Extensive knowledge of operating systems like Windows, macOS and Linux distributions
Hardware: Understanding of computer components, mobile devices, printers, networks
Software: Familiarity with productivity software, collaboration tools, security programs, etc.
Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
Scripting: Write scripts to automate tasks using languages like PowerShell
Networking Concepts: Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. function
Interpersonal Skills

Communication Skills: Ability to interact with users clearly, politely and patiently
Collaboration: Work with team members to solve issues and implement improvements
Training Abilities: Skills to educate non-technical users on utilizing technology
Documentation: Note details clearly for future reference
Time Management: Prioritize and handle high volumes of support requests
Problem Solving: Apply logical thinking to tackle technical challenges

Education/certification:

Bachelor’s degree in information technology related field of study with a network engineering focus.

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