Radical Technologies
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Job Opening for Tech Support Specialist (Job code- RT135)

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Interested candidates kindly share updated cv by 18th August

Job Title – Tech Support Specialist

*Experience – 2-3 years of relevant Experience
Job Type                   – Full Time
*Qualification –
1. Education Requirement – Graduate Degree Holder
                                                           (Engg/Computer Science Background preferred)
2. Core Competencies – 1. Excellent written & verbal English communication skills
                                                 2. Excellent troubleshooting skills, search skills, ability to                                                                  approach problems logically.
                                                 3. Production application troubleshooting skills- windows,                                                                 networking, etc
3. Other Requirements – 1. Willing to work in a 24×5 environment.
    (Certification, etc.)      2. Excellent customer services skill.
                                                   3. Customer service orientation and ability to work in a team.
                                                   4. Good interpersonal and communication skills.
                                                   5. Excellent soft skills, communications skills (voice & email)                                                            to handle customers across the globe.
                                                   6. Good typing skills.
4. Detailed Role & –         1. Ensure on meeting daily KPIs
   Responsibilities            2. Receiving and making end-user calls.
(Please include                 3. Provide first-level resolutions.
   shift timings &              4. Ticket creation/categorization/ prioritization.
   client incentives           5. Ticket escalation to a respective support group
   as applicable) 
 
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