Radical Technologies
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Job Requirement for Technical Support L2 Partner Engagement

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Interested candidates kindly share updated cv by 09March21.
Position :Technical Support L2 Partner Engagement
Location : Mumbai
Qualifications: Any graduate

Experience : 2 Years -O Months To 5 Years – 0 Months

Required Skills in Active Directory (L2 ievel] :


AD Replication, FRS,BFSR, AD Troubleshooting, File Server, AD Network, DNS, DHCP, GPO,

Skills Required in Azure/VMVWare – Lt Level

Additionally, good to have skills

: Basic understanding of Networking technelogies for single and
multi-site environments (VPN, DNS/DHCP. firewalls, layer2/3
switches, network monitoring SonicWall, Cisco}
– Understanding of Server and desktop oatching and Antivirus
* Backup management
: Additional responsibilities will include day-to-day operations of
servers, applications, and networks, as well as user support as

Roles & Responsibility :

3+ years experience working as a Technical Support engineer, preferably with international customers.

* Fiexible to work in in 24/7 environment.

» Become the Technical‘ Gperations advisor for our Partner.

: Converse with the Partner and their members on a day-to-day basis.

«Will be required to co-ordinate with various depot. in the NOC and Partner teams and coordinate/escalate, as necessary.

© Will require to use tools that would facilitate co-ordination with NOC – ITS Portal, PSA Access, Office 365, Skype, Slack, or any other tools.

* Day- to-day management of the site, including supervising and monitoring the sites ailotted for by the Partner.

» Resolving tecHnical issues and other problems that may arise.

‘Work with other partners/tools that the Partner uses for any support/escalations.

© Client interactions.

» Coordinating with Vendor and ISP.

Note: Charges Apply For Non Radical Technologies Students.
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