Radical Technologies
Call :+91 8055223360 | 8103400400

Job requirement for Web Solutions Specialist (Job code- RT100)

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Interested candidates kindly share updated cv by 27July21.

Requirements extended to the regions :Mumbai, Pune

Target Degree and Branch: Any graduate

Salary Bifurcation (Fixed + Variable):3.00 LPA – 3.50 LPA

Designation: Web Solutions Specialist

Joining Locations: Pune

Joining Period: Immediate or 1 Month

Interview Location: Remotely (Telephonic/Hangout)

Responsibilities:

● Troubleshooting, resolving all technical issues related to our software and the
range of products and services it provisions
● Interacting with clients via. live chat, web-based systems, online forums, and
telephone to resolve their problems and gather feedback
● Testing & analysis of all products & services
● Identifying any bugs/issues in the system and assisting in their resolution
● Recording, tracking, and reporting problem activity
● Building strategies to improve efficiency, profitability, and quality of service
● Reviewing existing product/feature documentation; publish documentation in
internal knowledge bases
● Abide by our organization’s Information security policies and guidelines.
Information security is the responsibility of every individual working for the
organization and all employees have to follow the organization’s Information
Security Policies at all times

Requirement Specifications

General Requirements:
● Experience: 0-1 years in Customer Service or similar capacity, preferably on an IT
platform
● Educational Qualifications: Graduate from any stream. Any Engineering, or BSc
(IT or Computers) preferred

Detailed Requirements:
● Must be customer-focused and willing to do whatever it takes to resolve customer
issues
● Strong customer interaction skills and ability to work in a variety of customer
situations
● Outstanding written and verbal communication skills
● Ability to solve complex problems quickly, inventively, and resourcefully
● Good working knowledge of computers and the internet; strong ability to develop
new skills
● Should be able to provide project foresight in tracking, interpreting, and resolving
issues and aiding software implementation
● Strong attention to detail
● Avid internet user, with a strong inclination towards technology
● Highly motivated and energetic team player, with excellent interpersonal skills
● Must be willing to work in rotational shifts.

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