Radical Technologies
Call :+91 8055223360



Service_now is a software platform that supports IT service management and automates common business processes. This software as a service (SaaS) platform contains a number of modular applications that can vary by instance and user. .Service_now specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

3145 Satisfied Learners


Duration of Training  : 60 hrs

Batch type  :  Weekdays/Weekends

Mode of Training  :  Classroom/Online/Corporate Training


ServiceNow – Admin + Development Training & Certification in Pune

Highly Experienced Certified Trainer with 10+ yrs Exp. in Industry

Realtime Projects, Scenarios & Assignments


Radical Technologies provides instructor-led Service_now training in Pune & Bangalore, India and provide hands-on experience to implement Service-now in the organization. This training covers the underlying architecture, technical components, implementation planning considerations and implementation tasks essential for a Service_now.com ITSM implementation project. Along with implementation tasks and details, this course provides a detailed overview of Service-Now.com mandatory dependencies, enabling candidates to understand the entire scope of a Service_now. ITSM implementation project.


Through lecture, demonstrations, hands-on exercises, team activities, and classroom discussions, candidates gain an understanding of the scope of a Service_now ITSM implementation project, including: implementation tasks, ITIL/ ITSM processes, configuring the UI and out-of-box applications, setting up Self-Service, managing Service Catalog, managing Tickets (Request, Incidents, Change and Problem) along with Knowledge Base, setting up and maintaining users, adding CIs (Configuration Items) to the CMDB, customizing messages and prompts, using workflow, reports, BSM (Business Service Map) and email notifications, integrating with legacy systems, LDAP and external web-services, and running Mid server (Discovery), Monitoring business services through Service Mapping and store alerts/events inside Event Management, provide automation and DevOps using Orchestration



A) ServiceNow Admin Course Topics :

1) Core Configuration

         Configure Navigation, Search and UI Options
        Manage Lists, Filters, and Forms
        Home Page
        Activate Plugins


2) User Administration
       Configure User Accounts
      Add Groups and Assign Users to Groups
      Assign Roles


3) Manage Tables and Fields
      Learn How to Manage Data with Tables
      Creation of Tables and Fields
      Manage Form View
      Sections in a Form


4) Manage Data with Import Set and Update Set
      Work with Import Sets
      Create and Apply Update Sets


5) Process Application
     Work with Knowledge Base
     Create and Populate Service Catalog Items and Order Guide


6) Core Application Administration
     Set up Email Notifications
     Learn about Upgrade Process and Release Cycle
     Implement Contextual Application Security


7) Service Administration
    Create and Modify Reports
    Create and Apply SLAs
    Customize and Brand Your Instance


8) Work Flow Basic
    Business Rules
    Client Script
    UI Action
    UI Policy
    Scheduled Jobs
    Workflow Script


9) Service Catalog


10) System Admin Certification Preparation
    Registering for Exam
    Admin Material Discussion


B) ServiceNow Advanced Admin & Development :

1) Scripting and APIs

     Client Side Scripting
         Client Script
         UI Policies Basic
         UI policies Scripting
         UI Script
         User Scripting
     Server Side Scripting
         Business Rule
         Script Include
         Server Side UI Action
         UI Actions advance
         UI Macro


2) Scripting Advanced
         Scripting in Emails
        Workflow Scripting


3) Cloning of System


4) Platform Administration :
       Exporting Data using Transform Map
       Migration Using Update Sets (working with One or more update sets)


      Asset Management
     Application Security


6) Integrations
   Scripted Web Service


7) Service Catalog Advance
   Order Guide


8) Installing and Managing MID Server
    Creating Applications
    Creating Modules
    Go-live preparation and checklist
    Performance and Coding best practices



We help students in registering for certification exam, we use to provide dumps, every question from dump is discussed in detail.
Mock exam is conducted to prepare for certification exam.
Trainer is having 14 years of IT experience with all servicenow certifications and rich onsite and offshore experience.
We have trainers who have rich IT experience and  strong technical background. We not only cover theory but practical also with very descriptive lab exercise and training material. Training is always given on latest version of Servicenow.
Our Lab exercise are inspired from actual client implementation which explain the technology and its use.
Students complete lab exercise in lab itself under trainer’s supervision.
Ample time is given in class to cover theory and practical part.
Radical technology provides different job oriented training from its certified trainer, it is located in the center of city which makes it approachable from all part of city.
Expert advice is given to students which help them in choosing the right course of their interest and expertise.

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