SERVICENOW – ADMIN + DEVELOPMENT
Service_now is a software platform that supports IT service management and automates common business processes. This software as a service (SaaS) platform contains a number of modular applications that can vary by instance and user. .Service_now specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).
SERVICENOW – ADMIN + DEVELOPMENT TRAINING IN PUNE | ONLINE
Duration of Training : 60 hrs
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training
ServiceNow – Admin + Development Training & Certification in Pune
Highly Experienced Certified Trainer with 10+ yrs Exp. in Industry
Realtime Projects, Scenarios & Assignments
Radical Technologies provides instructor-led Service_now training in Pune & Bangalore, India and provide hands-on experience to implement Service-now in the organization. This training covers the underlying architecture, technical components, implementation planning considerations and implementation tasks essential for a Service_now.com ITSM implementation project. Along with implementation tasks and details, this course provides a detailed overview of Service-Now.com mandatory dependencies, enabling candidates to understand the entire scope of a Service_now. ITSM implementation project.
Through lecture, demonstrations, hands-on exercises, team activities, and classroom discussions, candidates gain an understanding of the scope of a Service_now ITSM implementation project, including: implementation tasks, ITIL/ ITSM processes, configuring the UI and out-of-box applications, setting up Self-Service, managing Service Catalog, managing Tickets (Request, Incidents, Change and Problem) along with Knowledge Base, setting up and maintaining users, adding CIs (Configuration Items) to the CMDB, customizing messages and prompts, using workflow, reports, BSM (Business Service Map) and email notifications, integrating with legacy systems, LDAP and external web-services, and running Mid server (Discovery), Monitoring business services through Service Mapping and store alerts/events inside Event Management, provide automation and DevOps using Orchestration
COURSE CONTENT :
| A) ServiceNow Admin Course Topics : |
|
1) Core Configuration |
| Configure Navigation, Search and UI Options |
| Manage Lists, Filters, and Forms |
| Home Page |
| Delegates |
| Activate Plugins
|
| 2) User Administration |
| Configure User Accounts |
| Add Groups and Assign Users to Groups |
| Assign Roles
|
| 3) Manage Tables and Fields |
| Learn How to Manage Data with Tables |
| Creation of Tables and Fields |
| Manage Form View |
| Views |
| Sections in a Form
|
| 4) Manage Data with Import Set and Update Set |
| Work with Import Sets |
| Create and Apply Update Sets
|
| 5) Process Application |
| Work with Knowledge Base |
| Create and Populate Service Catalog Items and Order Guide
|
| 6) Core Application Administration |
| Set up Email Notifications |
| Learn about Upgrade Process and Release Cycle |
| Implement Contextual Application Security
|
| 7) Service Administration |
| Create and Modify Reports |
| Create and Apply SLAs |
| Customize and Brand Your Instance
|
| 8) Work Flow Basic |
| Business Rules |
| Client Script |
| UI Action |
| UI Policy |
| Scheduled Jobs |
| Workflow Script
|
| 9) Service Catalog |
| SLA’s
|
| 10) System Admin Certification Preparation |
| Registering for Exam |
| Admin Material Discussion |
| Dumps
|
| B) ServiceNow Advanced Admin & Development : |
|
1) Scripting and APIs |
| Client Side Scripting |
| Client Script |
| UI Policies Basic |
| UI policies Scripting |
| UI Script |
| User Scripting |
| Server Side Scripting |
| Business Rule |
| Script Include |
| Server Side UI Action |
| UI Actions advance |
| Glide-System |
| UI Macro
|
| 2) Scripting Advanced |
| Scripting in Emails |
| Workflow Scripting
|
| 3) Cloning of System
|
| 4) Platform Administration : |
| Exporting Data using Transform Map |
| Migration Using Update Sets (working with One or more update sets)
|
| 5) CMDB |
| Asset Management |
| Discovery |
| Application Security
|
| 6) Integrations |
| LDAP |
| SSO |
| WebServices |
| Scripted Web Service |
| REST |
| SOAP
|
| 7) Service Catalog Advance |
| Order Guide
|
| 8) Installing and Managing MID Server |
| Creating Applications |
| Creating Modules |
| Go-live preparation and checklist |
| Performance and Coding best practices |
Advanced ServiceNow
