Job Opening for Senior Support Engineer-Managed Services- CE (Job Code RT 1586)
Apply before 03-07-2026
Job Role: Senior Support Engineer-Managed Services- CE
Location: Viman Nagar, Pune
Experience: 3–6+ years
Job Type: Full-Time
Salary: As per Company Norms
Role
As a Senior Support Engineer, you’ll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics CE to ensure delivery of high-quality support and solutions to our D365 CE customers.
Responsibilities:
· Provide end-to-end support for customer issues related to the Microsoft Dynamics 365 Customer Engagement (CE) suite of applications and the Power Platform.
· Analyse issues, troubleshoot problems, and define solutions that best meet customer requirements and business objectives.
· Identify, diagnose, and resolve D365 CE issues in collaboration with internal teams, peers, and Microsoft support.
· Act as a subject matter expert by providing guidance to colleagues on best practices, capabilities, and functionalities within the D365 CE ecosystem and Power Platform.
· Work closely with customers and internal stakeholders to understand business processes and recommend system enhancements or modifications to improve efficiency and effectiveness.
· Participate in the review and implementation of system updates and releases, ensuring smooth transitions with minimal impact to business operations.
· Deliver a high standard of customer service and maintain a professional approach to ensure successful service delivery and customer satisfaction.
· Support service readiness activities and provide operational assistance ahead of solution go-live.
· Proactively identify opportunities to optimise, enhance, and expand customers’ Dynamics 365 CE solutions.
· Collaborate effectively with Technical Leads, Consultants, Service Delivery Managers, and cross-functional teams to deliver high-quality support and continuous improvement initiatives.
Desired Skills and Experience:
We’re seeking a passionate team player with the following qualifications:
· Proven experience providing support for Dynamics CE implementations;
· Solid D365 CE Support experience across the suite of CE applications extending to all, or at least a blend of the following applications within the CE suite:
o Dynamics 365 Sales
o Dynamics 365 Marketing
o Dynamics 365 Customer Service
o Dynamics 365 Field Service
o Project Service Automation
· Comfortable navigating the Power Platform and experience troubleshooting and supporting;
o Power Automate.
o Power Apps
· Experience supporting continual enhancement of Dynamics CE implementations and working to the Microsoft update/release cadence.
· An excellent troubleshooter and problem solver
· Experience of working at a Microsoft partner
