Job Opening for Senior Support Engineer-Managed Services- CE (Job Code RT 1586)

Job Brief

Role As a Senior Support Engineer, you’ll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics CE to ensure delivery of high-quality support and solutions to our D365 CE customers.

Responsibilities

• · Provide end-to-end support for customer issues related to the Microsoft Dynamics 365 Customer Engagement (CE) suite of applications and the Power Platform.
• · Analyse issues, troubleshoot problems, and define solutions that best meet customer requirements and business objectives.
• · Identify, diagnose, and resolve D365 CE issues in collaboration with internal teams, peers, and Microsoft support.
• · Act as a subject matter expert by providing guidance to colleagues on best practices, capabilities, and functionalities within the D365 CE ecosystem and Power Platform.
• · Work closely with customers and internal stakeholders to understand business processes and recommend system enhancements or modifications to improve efficiency and effectiveness.
• · Participate in the review and implementation of system updates and releases, ensuring smooth transitions with minimal impact to business operations.
• · Deliver a high standard of customer service and maintain a professional approach to ensure successful service delivery and customer satisfaction.
• · Support service readiness activities and provide operational assistance ahead of solution go-live.
• · Proactively identify opportunities to optimise, enhance, and expand customers’ Dynamics 365 CE solutions.
• · Collaborate effectively with Technical Leads, Consultants, Service Delivery Managers, and cross-functional teams to deliver high-quality support and continuous improvement initiatives.

Skills