Job Opening for Dynamics Senior Support Engineer-Managed Services- F&SCM (Job Code RT 1585)

Responsibilities

• · Provide end-to-end support for Dynamics 365 F&SCM issues raised by customers, ensuring timely resolution and high customer satisfaction.
• · Analyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required.
• · Recommend and implement effective solutions aligned with customer business requirements and industry best practices.
• · Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM functionality and support processes.
• · Partner with customers and cross-functional teams to understand business processes and identify opportunities for system enhancements and continuous improvement.
• · Support Microsoft release and update activities, ensuring seamless deployments with minimal business disruption.
• · Maintain a customer-centric approach and deliver services in accordance with agreed SLAs and quality standards.
• · Contribute to service readiness activities and provide support during go-live and post-implementation phases.
• · Proactively identify opportunities to optimize and extend customers’ D365 F&SCM solutions to maximize business value.
• · Work closely with Technical Leads, Functional Consultants, Architects, and Service Delivery Managers to ensure successful service delivery and issue resolution.
• · Perform root cause analysis for recurring incidents and recommend preventive measures to improve system stability and performance.
• · Ensure accurate documentation of incidents, solutions, and support activities while adhering to established processes and governance standards.

Skills