Job Opening for Dynamics Senior Support Engineer-Managed Services- F&SCM (Job Code RT 1585)
Apply before 03-07-2026
Job Role: Senior Support Engineer – Managed Services – F&SCM
Location: Viman Nagar, Pune
Experience: 3–6+ years in Linux Server Administration / IT Infrastructure Support
Job Type: Full-Time
Salary: As per Company Norms
Responsibilities:
· Provide end-to-end support for Dynamics 365 F&SCM issues raised by customers, ensuring timely resolution and high customer satisfaction.
· Analyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required.
· Recommend and implement effective solutions aligned with customer business requirements and industry best practices.
· Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM functionality and support processes.
· Partner with customers and cross-functional teams to understand business processes and identify opportunities for system enhancements and continuous improvement.
· Support Microsoft release and update activities, ensuring seamless deployments with minimal business disruption.
· Maintain a customer-centric approach and deliver services in accordance with agreed SLAs and quality standards.
· Contribute to service readiness activities and provide support during go-live and post-implementation phases.
· Proactively identify opportunities to optimize and extend customers’ D365 F&SCM solutions to maximize business value.
· Work closely with Technical Leads, Functional Consultants, Architects, and Service Delivery Managers to ensure successful service delivery and issue resolution.
· Perform root cause analysis for recurring incidents and recommend preventive measures to improve system stability and performance.
· Ensure accurate documentation of incidents, solutions, and support activities while adhering to established processes and governance standards.
Desired Skills and Experience:
We’re seeking a passionate team player with the following qualifications:
· Proven experience providing support for Dynamics F&SCM implementations;
· Solid D365 F&SCM Support experience across various modules with specialist knowledge in at both Manufacturing and Warehousing.
· Experience delivering continual enhancement of Dynamics F&SCM implementations and working to the Microsoft update/release cadence.
· An excellent troubleshooter and problem solver
· Experience of working at a Microsoft partner
