ITIL V5 (IT SERVICE MANAGEMENT)
The ITIL V5 (IT Service Management) course is designed to help professionals understand and apply industry-standard IT service management practices. The training covers service strategy, incident management, problem management, change management, service delivery, continual improvement, and modern ITSM frameworks. Through practical examples and job-oriented scenarios, learners gain the knowledge needed to improve service quality, enhance operational efficiency, and align IT services with business goals. As organizations increasingly focus on delivering reliable and customer-centric IT services, this course is ideal for IT support professionals, service desk teams, system administrators, IT managers, and anyone looking to build a career in IT service management.
ITIL V5 (IT SERVICE MANAGEMENT)
IT Training Programme
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What you'll learn
Programme Overview
23 sections covering the complete curriculum — a single, progressive learning arc.
Foundations & Core Concepts
Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.
Hands-On Practical Training
Work through real exercises and assignments designed to mirror what you will do on the job.
Real-World Projects
Apply what you have learned to end-to-end projects that go straight into your portfolio.
Advanced Techniques
Go beyond the basics with advanced concepts, integrations and production-grade practices.
Ecosystem Integration
Understand how this technology connects with the broader tools and platforms used in the industry.
Performance & Interview Prep
Master optimization techniques and prepare for the technical interview questions employers actually ask.
Who is this programme for?
Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a MANAGEMENT role.
Software Developers
Engineers who want to add this skill set to their toolkit
Analysts & Consultants
Professionals moving into a more technical, hands-on role
IT Professionals
System admins and support engineers upskilling into a new domain
Fresh Graduates
CS/IT graduates aiming for a job-ready technical role
Course Curriculum
23 sections • 199 lessons • 24 hours
Jump to Section
Total Duration
24 hours
100% Practical · Unlimited Doubt Sessions
01 ITIL V5 (IT Service Management) Training Program
Foundation to Advanced | ITSM Best Practices | Job-Oriented Scenarios
Duration: 24 Hours
02 Target Audience
03 Module 1: Introduction to IT Service Management (ITSM)
Topics
Assignment
- ›Map IT services used in your organization.
Job Scenario
- ›A company lacks a structured IT support process and wants to improve service quality.
04 Module 2: ITIL Service Value System (SVS)
Topics
Assignment
- ›Create a Service Value Chain for an Employee Onboarding Process.
Job Scenario
- ›Management wants to improve end-user experience and reduce service delivery delays.
05 Module 3: Guiding Principles of ITIL
Topics
Assignment
- ›Apply ITIL guiding principles to an existing IT process.
Job Scenario
- ›An IT team wants to automate repetitive support tasks.
06 Module 4: Incident Management
Topics
Practical Exercise
Job Scenario
- ›A production server outage affects 2,000 users. Manage the incident from detection to resolution.
07 Module 5: Service Desk Operations
Topics
Assignment
- ›Design a Service Desk Workflow.
Job Scenario
- ›Handle 500+ daily support requests while maintaining SLA targets.
08 Module 6: Problem Management
Topics
Practical Exercise
Job Scenario
- ›Recurring network outages require permanent resolution.
09 Module 7: Change Enablement (Change Management)
Topics
Assignment
- ›Prepare a Change Request Document.
Job Scenario
- ›Deploy a critical application patch without impacting business operations.
10 Module 8: Service Request Management
Topics
Assignment
- ›Design a Service Catalog.
Job Scenario
- ›Automate laptop provisioning requests.
11 Module 9: Configuration Management (CMDB)
Topics
Practical
Job Scenario
- ›Identify impacted servers before implementing changes.
12 Module 10: Service Level Management
Topics
Assignment
- ›Create SLA Metrics Dashboard.
Job Scenario
- ›Improve SLA compliance from 80% to 95%.
13 Module 11: Knowledge Management
Topics
Assignment
- ›Create Knowledge Articles for Common Issues.
Job Scenario
- ›Reduce repetitive support tickets using knowledge articles.
14 Module 12: Availability & Capacity Management
Topics
Assignment
- ›Create Server Capacity Planning Report.
Job Scenario
- ›Prepare infrastructure for a major seasonal sales event.
15 Module 13: IT Asset Management
Topics
Assignment
- ›Design Asset Tracking Process.
Job Scenario
- ›Track and audit 1,000 company laptops.
16 Module 14: Continual Improvement
Topics
Assignment
- ›Create Continual Improvement Plan.
Job Scenario
- ›Improve service desk performance quarter over quarter.
17 Module 15: ITIL in Modern Technologies
Topics
Assignment
- ›Map ITIL Practices to Cloud Operations.
Job Scenario
- ›Manage incidents in AWS and Azure environments.
18 Practical Labs
Lab 1
Lab 2
Lab 3
Lab 4
Lab 5
Lab 6
Lab 7
Lab 8
19 Real-Time Projects
Project 1: IT Service Desk Transformation
Deliverables
Project 2: Enterprise Change Management Process
Deliverables
Project 3: ITSM Implementation for a Cloud Environment
Deliverables
20 Job-Oriented Scenarios
Scenario 1
- ›Critical application outage affecting customers.
Scenario 2
- ›Failed software deployment requiring emergency rollback.
Scenario 3
- ›Repeated database failures causing business disruption.
Scenario 4
- ›Managing a Major Incident Bridge Call.
Scenario 5
- ›Meeting strict SLA commitments.
Scenario 6
- ›Designing a Service Catalog for an enterprise.
Scenario 7
- ›Handling cloud infrastructure incidents.
Scenario 8
- ›Conducting a Change Advisory Board (CAB) meeting.
Scenario 9
- ›Reducing incident recurrence through Problem Management.
Scenario 10
- ›Implementing ITIL practices in a DevOps environment.
21 Tools Exposure
22 Career Opportunities
23 Recommended Certifications
Tools & Technologies
Every tool listed here is installed, configured and used in a hands-on lab session.
Hands-On Labs
Practical Environment
Industry-Standard Tools
Real-World Setup
Guided Exercises
Skill Building
Sample Datasets
Practice Material
Mini Projects
Applied Practice
Assignments
Mentor Reviewed
Doubt Sessions
Live Support
Resume Building
Career Support
Mock Interviews
Interview Prep
Certification Prep
Global Recognition
Production Practices
Real-World Ready
Best Practices
Industry Standards
You don't just learn ITIL V5 (IT SERVICE MANAGEMENT). You ship it.
Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.
Guided Foundation Project
→Requirement Analysis
→Guided Implementation
→Mentor Review
→Iteration
Apply the fundamentals in a structured, mentor-reviewed project
Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.
Applied Practice Project
→Scenario Design
→Independent Build
→Testing & Validation
→Peer Review
Build a more independent project mirroring real production scenarios
Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.
Capstone Project
→Planning
→End-to-End Build
→Review & Refinement
→Presentation
Take a project from requirements to a polished, portfolio-ready deliverable
Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.
All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.
See Sample Project ReportsUpcoming Batches
Why Radical Technologies
- Highly practical oriented training
- Installation support on your system
- 24/7 Email and Phone support
- 100% Placement Assistance
- Global Certification Preparation
- Trainer-Student Interactive Portal
- Assignments and Projects by Mentors
- Weekend / Weekdays / Morning / Evening batches
- 80:20 Practical and Theory ratio
- Real-life Case Studies
- Easy make-up for missed sessions
- PSI | Kryterion | Redhat Test Centers
- Lifetime Video Classroom Access (coming soon)
- Resume Prep and Mock Interviews
- Learn 300+ courses at your own time
- 50,000+ Satisfied Learners
- Course Completion Certificate
- Practical Labs available
- Mentor Support available
- Doubt Clearing Session available
- 10% Discounted Global Certification
Like the Curriculum? Let's Get Started
Join 50,000+ students already enrolled at Radical Technologies
Global Certification
Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.
Career Services
At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.
Career Support
Join our Brush-up Session & get support until you find a job!
Get StartedRadical Learning Eco-System
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Hands-on Cloud Lab
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Student Reviews
Course Rating
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ITIL V5 (IT SERVICE MANAGEMENT) Interview Questions
10 questions commonly asked in ITIL V5 (IT SERVICE MANAGEMENT) interviews.
- 01 Can you explain the process of troubleshooting a server that is not booting up on Red Hat Linux? What steps would you take to identify and resolve the issue?
- 02 How do you manage and configure SELinux in a Red Hat environment? Can you provide an example of a situation where you had to modify SELinux policies to enable a service?
- 03 Describe the process of patch management in Red Hat Linux. How do you ensure that your systems are up to date and secure without causing disruptions to services?
- 04 What are the key differences between ext4 and XFS file systems in Red Hat Linux? In what scenarios would you choose one over the other?
- 05 How do you set up and manage logical volume management (LVM) in Red Hat Linux? Can you walk us through the process of extending a logical volume without downtime?
- 06 How do you automate repetitive tasks in Red Hat Linux? Can you provide examples of scripts or tools you have used to streamline system administration tasks?
- 07 Can you describe a scenario where you had to configure a high-availability cluster using Red Hat Cluster Suite? What challenges did you face, and how did you overcome them?
- 08 How do you secure a Red Hat Linux server? Discuss the various security measures and best practices you follow, including firewall configuration and user management.
- 09 Explain the process of creating and managing network bonds in Red Hat Linux. What are the advantages of using network bonding, and how do you troubleshoot bonding issues?
- 10 Explain the role of systemd in Red Hat Linux. How do you troubleshoot and manage services using systemd?
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ITIL V5 (IT SERVICE MANAGEMENT)
IT Training Programme
100% placement assistance