ORDER MANAGEMENT
Order management is a critical business process that involves the efficient and accurate handling of customer orders from the point of order placement to fulfillment and delivery. It encompasses a series of activities and tasks aimed at ensuring that customer orders are processed smoothly, products or services are delivered on time, and customers receive a satisfactory buying experience.
ORDER MANAGEMENT Training in Pune/ Online
Duration of Training : 32 Hours
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training
Module 1: Introduction to Oracle EBS Order Management
- Overview of Oracle E-Business Suite.
- Introduction to Order Management module.
- Understanding the role of Order Management in the business process.
Module 2: Order Entry
- Creating and entering sales orders in Oracle EBS.
- Order types and order lines.
- Managing customer information.
- Order capture and validation.
Module 3: Pricing and Discounts
- Managing pricing and discounts in Order Management.
- Pricing rules and qualifiers.
- Discount setup and application.
Module 4: Shipping and Fulfillment
- Managing shipping and fulfillment processes.
- Inventory availability and allocation.
- Shipping methods and carriers.
- Drop shipments and backorders.
Module 5: Order Status and Tracking
- Tracking order status and progress.
- Order holds and release.
- Order modifications and amendments.
- Managing changes to existing orders.
Module 6: Returns and Refunds
- Handling returns and cancellations.
- Return order processing.
- Refunds and credits.
- RMA (Return Merchandise Authorization) process.
Module 7: Credit Management
- Credit checks and credit limits.
- Credit hold and release.
- Managing credit exceptions.
Module 8: Workflow and Automation
- Automating order approval processes.
- Using Oracle Workflow for order management.
- Workflow setup and customization.
Module 9: Reporting and Analytics
- Generating reports and inquiries in Order Management.
- Using Oracle Business Intelligence (OBIEE) for analytics.
- Customizing reports and dashboards.
Module 10: Integration with Other EBS Modules
- Integration with other Oracle EBS modules (e.g., Inventory, Shipping, Finance).
- Data flow and synchronization between modules.
Module 11: Security and Access Control
- Access control and security considerations in Order Management.
- Role-based security and permissions.
- Auditing and compliance.
Module 12: Customization and Extensibility
- Customizing Order Management for specific business needs.
- Creating custom workflows and forms.
- Extending functionality using Oracle Application Framework (OAF).
Module 13: Best Practices and Case Studies
- Best practices for using Oracle EBS Order Management.
- Case studies of successful Order Management implementations.
- Tips for optimizing order processing workflows.
