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Order management is a critical business process that involves the efficient and accurate handling of customer orders from the point of order placement to fulfillment and delivery. It encompasses a series of activities and tasks aimed at ensuring that customer orders are processed smoothly, products or services are delivered on time, and customers receive a satisfactory buying experience.

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ORDER MANAGEMENT Training in Pune/ Online

Duration of Training  : 32 Hours

Batch type  :  Weekdays/Weekends

Mode of Training  :  Classroom/Online/Corporate Training


Module 1: Introduction to Oracle EBS Order Management

  • Overview of Oracle E-Business Suite.
  • Introduction to Order Management module.
  • Understanding the role of Order Management in the business process.

Module 2: Order Entry

  • Creating and entering sales orders in Oracle EBS.
  • Order types and order lines.
  • Managing customer information.
  • Order capture and validation.

Module 3: Pricing and Discounts

  • Managing pricing and discounts in Order Management.
  • Pricing rules and qualifiers.
  • Discount setup and application.

Module 4: Shipping and Fulfillment

  • Managing shipping and fulfillment processes.
  • Inventory availability and allocation.
  • Shipping methods and carriers.
  • Drop shipments and backorders.

Module 5: Order Status and Tracking

  • Tracking order status and progress.
  • Order holds and release.
  • Order modifications and amendments.
  • Managing changes to existing orders.

Module 6: Returns and Refunds

  • Handling returns and cancellations.
  • Return order processing.
  • Refunds and credits.
  • RMA (Return Merchandise Authorization) process.

Module 7: Credit Management

  • Credit checks and credit limits.
  • Credit hold and release.
  • Managing credit exceptions.

Module 8: Workflow and Automation

  • Automating order approval processes.
  • Using Oracle Workflow for order management.
  • Workflow setup and customization.

Module 9: Reporting and Analytics

  • Generating reports and inquiries in Order Management.
  • Using Oracle Business Intelligence (OBIEE) for analytics.
  • Customizing reports and dashboards.

Module 10: Integration with Other EBS Modules

  • Integration with other Oracle EBS modules (e.g., Inventory, Shipping, Finance).
  • Data flow and synchronization between modules.

Module 11: Security and Access Control

  • Access control and security considerations in Order Management.
  • Role-based security and permissions.
  • Auditing and compliance.

Module 12: Customization and Extensibility

  • Customizing Order Management for specific business needs.
  • Creating custom workflows and forms.
  • Extending functionality using Oracle Application Framework (OAF).

Module 13: Best Practices and Case Studies

  • Best practices for using Oracle EBS Order Management.
  • Case studies of successful Order Management implementations.
  • Tips for optimizing order processing workflows.

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