SERVICENOW (SAM + HAM )

ServiceNow Software Asset Management (SAM) & Servicenow Hardware Asset Management (HAM)  Training 

Pune | Bangalore | Kerala | Online

Batch Types: Weekend / Weekday Batches

Mode of Training : Classroom / Online / Corporate Training

Syllabus of SAM :

 Service Now Software Asset Management (SAM):

SAM Duration of course :  30-35 Hrs

• Plugin identification and enablement
• SAM Data model and Architecture
• Discovery / SCCM configuration to get S/W data in SAM data model
• Software Usage
• Vendor/Manufacture creation
• Contract Creation
• Software model
• Software product and product definition
• Creating a Custom Product
• Software Asset Management Content Service Setup (Opt-In)
• Software Models
• Software entitlement
• Discovery Map and discovery model
• Normalization
• Entitlement Allocation
• Reconciliation
• License positioning & Dashboard
• Optimization (Reclamation and blacklisted)
• Procurement integration and Service catalog
• Integration with Publisher pack
• Mini project on SAM on-boarding

Servicenow Hardware Asset Management (HAM) :

Duration of the course ( 25-30 hrs) 

• Enable Plugins
• Roles
• Import Asset data
• Models, Create if not present
• Model Category, Create if not present
• Product catalog
• Product catalog Item (Hardware catalog)
• Vendor catalog item
• Import vendor catalog item
• Location (Create/Import)
• Stockroom/Inventory
• Create stockroom Rule
• Add asset to Contract
• Fixed asset
• Asset CI Field mapping
• Request process
• Procurement
• Transfer line
• Receiving Order
• Order and source an item
• Create contract
• Service Request and Order source
• Asset life cycle
• Discovery
• Hardware Model Normalization
• Content Service opt-in
• Mini project on HAM on-boarding