Service_now Software Asset Management (SAM) & Service_now Hardware Asset Management (HAM) Training
Pune | Bangalore | Kerala | Online
Batch Types: Weekend / Weekday Batches
Mode of Training : Classroom / Online / Corporate Training
Syllabus of SAM :
Service_Now Software Asset Management (SAM):
SAM Duration of course : 30-35 Hrs
- Plugin identification and enablement
- SAM Data model and Architecture
- Discovery / SCCM configuration to get S/W data in SAM data model
- Software Usage
- Vendor/Manufacture creation
- Contract Creation
- Software model
- Software product and product definition
- Creating a Custom Product
- Software Asset Management Content Service Setup (Opt-In)
- Software Models
- Software entitlement
- Discovery Map and discovery model
- Normalization
- Entitlement Allocation
- Reconciliation
- License positioning & Dashboard
- Optimization (Reclamation and blacklisted)
- Procurement integration and Service catalog
- Integration with Publisher pack
- Mini project on SAM on-boarding
Service_now Hardware Asset Management (HAM) :
Duration of the course ( 25-30 hrs)
- Enable Plugins
- Roles
- Import Asset data
- Models, Create if not present
- Model Category, Create if not present
- Product catalog
- Product catalog Item (Hardware catalog)
- Vendor catalog item
- Import vendor catalog item
- Location (Create/Import)
- Stockroom/Inventory
- Create stockroom Rule
- Add asset to Contract
- Fixed asset
- Asset CI Field mapping
- Request process
- Procurement
- Transfer line
- Receiving Order
- Order and source an item
- Create contract
- Service Request and Order source
- Asset life cycle
- Discovery
- Hardware Model Normalization
- Content Service opt-in
- Mini project on HAM on-boarding
Trainer is an expert in ServiceNow SAM (Software asset management) and have on-boarding multiple clients as well. He used to conduct training on Organization/Until level as well.
Trainer is certified in:
- Certified Scrum Master (CSM)
- ITIL foundation v3 Certification
- ServiceNow, Asset Management
- ServiceNow, Certified System Admin
- ServiceNow, Certified Implementation Specialist
- ServiceNow, Performance Analysis