Radical Technologies
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SERVICENOW (SAM + HAM )

The ServiceNow® Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.

Satisfied Learners

ServiceNow Software Asset Management (SAM) & Servicenow Hardware Asset Management (HAM)  Training 

Pune | Bangalore | Kerala | Online

Batch Types: Weekend / Weekday Batches

Mode of Training : Classroom / Online / Corporate Training

Syllabus of SAM :

 Service Now Software Asset Management (SAM):

SAM Duration of course :  30-35 Hrs

  • Plugin identification and enablement
  • SAM Data model and Architecture
  • Discovery / SCCM configuration to get S/W data in SAM data model
  • Software Usage
  • Vendor/Manufacture creation
  • Contract Creation
  • Software model
  • Software product and product definition
  • Creating a Custom Product
  • Software Asset Management Content Service Setup (Opt-In)
  • Software Models
  • Software entitlement
  • Discovery Map and discovery model
  • Normalization
  • Entitlement Allocation
  • Reconciliation
  • License positioning & Dashboard
  • Optimization (Reclamation and blacklisted)
  • Procurement integration and Service catalog
  • Integration with Publisher pack
  • Mini project on SAM on-boarding

Servicenow Hardware Asset Management (HAM) :

Duration of the course ( 25-30 hrs) 

  • Enable Plugins
  • Roles
  • Import Asset data
  • Models, Create if not present
  • Model Category, Create if not present
  • Product catalog
  • Product catalog Item (Hardware catalog)
  • Vendor catalog item
  • Import vendor catalog item
  • Location (Create/Import)
  • Stockroom/Inventory
  • Create stockroom Rule
  • Add asset to Contract
  • Fixed asset
  • Asset CI Field mapping
  • Request process
  • Procurement
  • Transfer line
  • Receiving Order
  • Order and source an item
  • Create contract
  • Service Request and Order source
  • Asset life cycle
  • Discovery
  • Hardware Model Normalization
  • Content Service opt-in
  • Mini project on HAM on-boarding

Trainer is an expert in ServiceNow SAM (Software asset management) and have on-boarding multiple clients as well. He used to  conduct training on Organization/Until level as well.

Trainer is certified in:

  • Certified Scrum Master (CSM)
  • ITIL foundation v3 Certification
  • ServiceNow, Asset Management
  • ServiceNow, Certified System Admin
  • ServiceNow, Certified Implementation Specialist
  • ServiceNow, Performance Analysis

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