SERVICENOW HRSD TRAINING IN PUNE-  ONLINE

ServiceNow HRSD (Human Resource Service Delivery) training typically focuses on
providing knowledge and skills for automating and streamlining HR processes
using the ServiceNow platform. Below is a general syllabus for ServiceNow HRSD
training:

ServiceNow HRSD Duration of Training  : 32 hrs

Batch type  :  Weekdays/Weekends

Mode of Training  :  Classroom/Online/Corporate Training

ServiceNow – Admin + Development Training & Certification in Pune

Highly Experienced Certified Trainer with 10+ yrs Exp. in Industry

Realtime Projects, Scenarios & Assignments

Duration 32 Hours

ServiceNow HRSD Course Content:-

1. Introduction to ServiceNow HRSD
• Overview of ServiceNow platform and HRSD module
• Key features and benefits of HRSD
• HRSD architecture and role in ServiceNow ecosystem
• Navigating the HRSD workspace and dashboards
• Understanding HR Service Delivery workflows

2. HRSD Foundation
• HRSD setup and initial configuration
• Setting up HR roles, groups, and permissions
• Creating and managing HR profiles
• Understanding HR catalogs and knowledge base
• Integration with other ServiceNow modules (ITSM, CSM, etc.)

3. HR Case Management
• Creating and managing HR cases
• Lifecycle of an HR case
• Case prioritization, escalation, and resolution
• Automated task assignment and SLA management
• Use of templates for common HR requests

4. Employee Service Center (ESC)
• Customizing the Employee Service Center
• Designing and managing the HR portal
• Creating and configuring HR knowledge articles
• Managing HR service catalog items and forms
• User experience best practices

5. Lifecycle Events
• Understanding HR lifecycle events (onboarding, oXboarding, etc.)
• Configuring and managing HR lifecycle event templates
• Automating onboarding and oXboarding processes
• Cross-departmental workflows and notifications
• Data integrity and record updates during lifecycle events

6. HR Knowledge Management
• Creating, managing, and publishing HR knowledge articles
• Organizing knowledge base categories
• Configuring article workflows and approvals
• Reporting and analytics on knowledge usage

7. HR Service Configuration
• Creating and managing HR services
• HR service categories and catalog items
• Designing workflows for HR services
• Configuring forms and fields for HR-specific needs
• Leveraging dynamic approvals and notifications

8. Reporting and Dashboards
• Configuring HR-specific dashboards
• Using Performance Analytics for HR metrics
• Generating reports on HR cases and SLAs
• Analyzing employee engagement and service usage
• Data visualization techniques

9. Integration and Automation
• Integrating HRSD with external HR systems (e.g., Workday, SAP)
• Automating routine HR tasks with Flow Designer
• Using APIs for advanced integrations
• Security and compliance in HRSD integrations

10. Advanced Topics
• HRSD best practices and governance
• Configuring Virtual Agent for HR
• Mobile enablement for HR services
• Employee journey mapping
• Upgrades and customizations for HRSD

11. Capstone Project and Case Studies
• Real-world HRSD implementation scenarios
• End-to-end process design and execution
• Troubleshooting and optimization exercises
• Best practices for implementation and maintenance