Satisfied Learners


Duration of Training  :  40 hrs

Batch type  :  Weekdays/Weekends

Mode of Training  :  Classroom/Online/Corporate Training


ITOM Training & Certification in Pune

Highly Experienced Certified Trainer with 10+ yrs Exp. in Industry

Realtime Projects, Scenarios & Assignments

Project Based ITOM Training with Complete Placement Support


Why Radical Technologies

100% Placement Guarantee for the Right Candidate

10+ Years Real Time Experienced Trainers

Learn from Industry Experts, Hands-on labs

Flexible Options: online, instructor-led, self-paced

14+ Years of Industry Recognitions

1 Lakh+ Students Trained

50,000+ Students Placed

Guaranteed 5+ Interview Calls

Top MNCs - Associated with 800+ Recruiters

Free Internship Project & Certification

Monthly Job Fair - Virtual as well as Physica

5000+ Reviews & Ratings



ServiceNow ITOM Overview
Dependency Views and Cloud Management
Discovery and Credentials
MID Server
Service Mapping and Event Management


MID Server
MID Server Architecture
MID Server Configuration and Setup
MID Server Installation
Important MID Server Connection Parameters


Configuration Management – Service Now Discovery
Configuring Discovery
Discovery Credentials Setup
Probes and Sensors

Creating & Managing Dependency Views
Dependency Views
Creating a New Map Indicator
Saving or Loading Dependency Map Views

Cloud Management
Exploring Integration with Different Cloud Providers
Configuring Amazon AWS Cloud
Discover and View AWS Resources
Integrating the Service Catalogs with Cloud Provisioning

Service Now Orchestration
Activating the Plugin from a Developer Instance
Active Directory Orchestration
Creating a Service Catalog Using Orchestration Workflow

Service Mapping
Activating the Service Mapping Plugin
Business Service Population
Customising Service Mapping

Monitoring – event Management
Setting and Configuring Event Management
Event Sources and Properties Setup
Configuring a Connector Instance
Event Mapping Rules and Filters
Creating Event Field Mappings


Student Stories and Reviews :

Radical Technologies in Pune exceeded my expectations with their ServiceNow ITOM Training. The instructors were incredibly knowledgeable, and the hands-on projects were invaluable.

Radical Student

Enrolling in the ITOM Certification program at Radical Technologies was one of the best decisions I made for my career. The training was thorough, and the support I received was outstanding.

Radical Student

I highly recommend Radical Technologies in Pune for anyone looking to advance their IT skills. The ServiceNow ITOM Course was well-structured and covered everything I needed to know.

Radical Student

The ITOM Training at Radical Technologies was exceptional. The instructors provided real-world examples, making complex concepts easier to understand.

Radical Student

Thanks to Radical Technologies in Pune, I am now certified in ServiceNow ITOM. The practical exercises and expert guidance helped me pass the certification exam with ease.

Radical Student

The ITOM Training Servicenow course at Radical Technologies was comprehensive and well-organized. The placement support was also very helpful in securing a job in Pune.

Radical Student

Radical Technologies provided an excellent learning environment for ITOM Certification Servicenow. The trainers were supportive and always ready to help with any queries.

Radical Student

I completed my IT Service Management Certification at Radical Technologies in Pune, and it was a fantastic experience. The curriculum was up-to-date, and the training sessions were interactive.

Radical Student

The ServiceNow ITOM Certification course at Radical Technologies was exactly what I needed to advance my career. The instructors were knowledgeable, and the course material was relevant.

Radical Student

Radical Technologies in Pune offers the best ITOM Training Servicenow program. The hands-on approach and real-world case studies made the learning process very effective.

Radical Student

I am grateful to Radical Technologies for their excellent ITOM Training. The support and guidance I received helped me achieve my certification goals.

Radical Student

The ITOM Certification program at Radical Technologies in Pune was top-notch. The instructors were experienced, and the training materials were comprehensive.

Radical Student

Radical Technologies' ServiceNow ITOM Course provided me with the skills and confidence to excel in my job. The practical training was particularly beneficial.

Radical Student

I had a great experience with Radical Technologies in Pune. The ITOM Servicenow Training was detailed and covered all the essential topics needed for certification.

Radical Student

Completing the ITOM Certification Servicenow course at Radical Technologies was a turning point in my career. The expert trainers and practical exercises were invaluable in my learning journey.

Radical Student

FAQs :

The ServiceNow ITOM Course at Radical Technologies is a comprehensive training program designed to equip students with the knowledge and skills needed to effectively manage IT operations using the ServiceNow platform. It covers various aspects such as configuration, administration, and integration of ITOM processes.

The course is suitable for IT professionals, system administrators, and anyone interested in pursuing a career in IT Operations Management. Prior experience with IT service management or the ServiceNow platform can be beneficial but is not mandatory.

The course covers a wide range of topics including discovery, service mapping, event management, orchestration, cloud management, and operational intelligence. It also includes hands-on projects and real-world case studies to ensure practical understanding.

The duration of the course varies depending on the learning mode chosen. Generally, it takes about 4-6 weeks to complete the course, with flexible scheduling options available for both full-time and part-time students.

Upon successful completion of the course, students will receive a certification from Radical Technologies, validating their skills and knowledge in ServiceNow ITOM. This certification is recognized by employers and can enhance your career prospects in IT Operations Management.

Yes, Radical Technologies offers robust placement support to help students secure jobs in the IT industry. Our placement services include resume building, interview preparation, and job referrals through our network of industry connections.

While there are no strict prerequisites, having a basic understanding of IT service management concepts and some familiarity with the ServiceNow platform can be advantageous. However, beginners can also enroll as the course starts with foundational concepts.

We offer multiple learning modes including classroom training, online live instructor-led sessions, and self-paced online courses. This flexibility allows students to choose a learning mode that best fits their schedule and learning preferences.

Radical Technologies ensures high-quality training by employing certified instructors with extensive industry experience. The curriculum is regularly updated to reflect the latest industry trends and technologies, and practical learning is emphasized through hands-on projects and case studies.

Yes, Radical Technologies offers demo sessions for prospective students. These sessions provide an overview of the course content, teaching methodology, and an opportunity to interact with instructors. This helps you make an informed decision before enrolling.


Most Probable Interview Questions for ServiceNow ITOM

Interview Question No. 1 for ServiceNow ITOM : Can you explain the primary components of IT Operations Management (ITOM) within the ServiceNow platform?
Interview Question No. 2 for ServiceNow ITOM : How does the Discovery process work in ServiceNow ITOM, and what are its key benefits?
Interview Question No. 3 for ServiceNow ITOM : What is Service Mapping in ServiceNow ITOM, and how does it differ from Discovery?
Interview Question No. 4 for ServiceNow ITOM : Describe the Event Management module in ServiceNow ITOM and its importance in IT operations.
Interview Question No. 5 for ServiceNow ITOM : How can Orchestration in ServiceNow ITOM help automate IT processes, and can you provide an example of its use?
Interview Question No. 6 for ServiceNow ITOM : What are the key steps involved in configuring Cloud Management in ServiceNow ITOM?
Interview Question No. 7 for ServiceNow ITOM : How does Operational Intelligence in ServiceNow ITOM assist in proactive IT operations?
Interview Question No. 8 for ServiceNow ITOM : Can you discuss the integration of ITOM with other ServiceNow modules such as ITSM and CMDB?
Interview Question No. 9 for ServiceNow ITOM : What are some common challenges faced during the implementation of ITOM in ServiceNow, and how do you address them?
Interview Question No. 10 for ServiceNow ITOM : How do you ensure the accuracy and reliability of data collected through ServiceNow ITOM processes?


Learn ServiceNow ITOM – Course in Pune with Training, Certification & Guaranteed Job Placement Assistance!


Welcome to Radical Technologies, the premier institute in Pune for comprehensive training and certification in ServiceNow IT Operations Management (ITOM). As a leading provider of IT education, we are committed to empowering professionals with the skills and knowledge required to excel in the ever-evolving IT landscape. Our specialized courses, including the renowned ServiceNow ITOM Course, are designed to cater to both beginners and experienced professionals seeking to enhance their expertise in IT Service Management (ITSM).

Why Choose Radical Technologies?

At Radical Technologies, we pride ourselves on offering top-notch training programs that are both industry-relevant and highly practical. Our ServiceNow ITOM Training is meticulously crafted by industry experts with years of experience, ensuring that our students receive the best possible education. Here’s what sets us apart:

  1. Expert Instructors: Learn from certified professionals with extensive industry experience in ITOM and ServiceNow. Our instructors bring real-world insights and hands-on knowledge to the classroom.
  2. Comprehensive Curriculum: Our ITOM Servicenow Training covers all essential aspects of IT Operations Management, including configuration, administration, and integration. The curriculum is regularly updated to reflect the latest industry trends and technologies.
  3. Hands-on Experience: We emphasize practical learning, providing ample opportunities for students to work on real-world projects and case studies. This hands-on approach ensures that our students are well-prepared to tackle real-world challenges.
  4. Flexible Learning Options: We offer a range of learning options, including classroom training, online courses, and blended learning. This flexibility allows you to choose a learning mode that best suits your schedule and preferences.
  5. Certification Assistance: Our dedicated support team assists you throughout the certification process, helping you achieve your ITOM Certification with ease. We provide guidance on exam preparation, practice tests, and study materials.
  6. Placement Support: We have a strong network of industry connections and offer robust placement support to help you land your dream job in IT Service Management. Our placement services include resume building, interview preparation, and job referrals.

Our ITOM Certification Programs

Radical Technologies offers a variety of certification programs tailored to meet the diverse needs of IT professionals:

  • ServiceNow ITOM Certification: Our flagship certification program designed to validate your skills in managing IT operations using the ServiceNow platform.
  • IT Service Management Certification: Comprehensive training in ITSM principles and practices, preparing you for a successful career in IT service management.
  • ITOM Certification Servicenow: Specialized certification focused on the implementation and management of ITOM processes within the ServiceNow ecosystem.
  • ITOM Training Servicenow: In-depth training program covering all aspects of ITOM, from basic configuration to advanced administration and integration.

Enroll Today

Join Radical Technologies and take the first step towards a rewarding career in IT Operations Management. With our expert-led courses, practical training, and comprehensive certification support, you’ll be well-equipped to achieve your professional goals. Enroll in our ServiceNow ITOM Course today and unlock your potential in the dynamic world of IT service management.

For more information, visit our website or contact us directly. We look forward to helping you achieve your career aspirations with our top-tier ITOM training and certification programs.


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