ITOM
ITOM TRAINING IN PUNE
Training Duration : 40 hrs
Batches : Weekdays /weekend
Mode of Training : Classroom | Online | Corporate
Trainer Experience : 12 yrs
Project Based ITOM Training with complete Placement support.
Course Content
Introduction
ServiceNow ITOM Overview
Dependency Views and Cloud Management
Discovery and Credentials
MID Server
Orchestration
Service Mapping and Event Management
MID Server
MID Server Architecture
MID Server Configuration and Setup
MID Server Installation
Important MID Server Connection Parameters
Configuration Management – Service Now Discovery
Configuring Discovery
Discovery Credentials Setup
Probes and Sensors
Creating & Managing Dependency Views
Dependency Views
Creating a New Map Indicator
Saving or Loading Dependency Map Views
Cloud Management
Exploring Integration with Different Cloud Providers
Configuring Amazon AWS Cloud
Discover and View AWS Resources
Integrating the Service Catalogs with Cloud Provisioning
Service Now Orchestration
Activating the Plugin from a Developer Instance
Active Directory Orchestration
Creating a Service Catalog Using Orchestration Workflow
Service Mapping
Activating the Service Mapping Plugin
Business Service Population
Customising Service Mapping
Monitoring – event Management
Setting and Configuring Event Management
Event Sources and Properties Setup
Configuring a Connector Instance
Event Mapping Rules and Filters
Creating Event Field Mappings
