SERVICENOW

★★★★★

(2,095 ratings) 50,000+ Student

ITOM

ITOM (IT Operations Management) training provides essential skills for managing and optimizing IT infrastructure and services. Participants learn various aspects including monitoring, incident management, and automation tools to ensure efficient IT operations. The training covers popular ITOM platforms such as ServiceNow, BMC Helix, and Micro Focus Operations Manager. With hands-on labs and expert instruction, individuals acquire the expertise needed to streamline IT processes and enhance organizational performance.

Radical Technologies

50,000+ English 40 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

ITOM

IT Training Programme

Duration 40 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

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100% placement assistance

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What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

18 sections covering the complete curriculum — a single, progressive learning arc.

40 hours

Training Duration

Core Modules

Total Lessons

4.6★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a SERVICENOW role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

18 sections • 99 lessons • 40 hours

Jump to Section

Total Duration

40 hours

100% Practical · Unlimited Doubt Sessions

01 Introduction

ServiceNow ITOM

Overview

Dependency Views and Cloud Management

Discovery and Credentials

MID

Server

Orchestration

Service Mapping and Event Management

02 MID Server

MID Server Architecture

MID Server Configuration and Setup

MID Server Installation

Important MID Server Connection Parameters

03 Configuration Management – Service Now Discovery

Configuring Discovery

Discovery Credentials Setup

Probes and Sensors

04 Creating & Managing Dependency Views

Dependency Views

Creating a New Map Indicator

Saving or Loading Dependency Map Views

05 Cloud Management

Exploring Integration with Different Cloud Providers

Configuring Amazon AWS Cloud

Discover and View AWS Resources

Integrating the Service Catalogs with Cloud Provisioning

06 Service Now Orchestration

Activating the Plugin from a Developer Instance

Active Directory Orchestration

Creating a Service Catalog Using Orchestration Workflow

07 Service Mapping

Activating the Service Mapping Plugin

Business Service Population

Customising Service Mapping

08 Monitoring – event Management

Setting and Configuring

Event Management

Event Sources and Properties Setup

Configuring a Connector Instance

Event Mapping Rules and Filters

Creating Event Field Mappings

09 Introduction to ITOM

Overview of ITOM and its importance in IT service management.

Key components of ITOM: Discovery, Service Mapping, Event Management, and Orchestration.

Understanding the relationship between ITOM and ITSM.

10 Service Now Discovery

Introduction to Discovery:

Purpose and benefits of Discovery.

Overview of the Discovery process.

Discovery Configuration:

Setting up the MID Server for Discovery.

Configuring Discovery schedules and credentials.

Understanding the Discovery patterns and probes.

Discovery Process:

Scanning and identifying devices in the network.

Collecting data on configuration items (CIs).

Mapping relationships between CIs.

Post-Discovery Activities:

Reviewing and validating discovered data.

Managing discovered CIs in the Configuration Management Database (CMDB).

Reporting on Discovery results.

11 Service Mapping

Introduction to Service Mapping:

Understanding the purpose of Service Mapping.

Differences between Discovery and Service Mapping.

Service Mapping Configuration:

Setting up Service Mapping and its components.

Creating and managing service maps.

Service Mapping Process:

Identifying business services and their dependencies.

Mapping application services and infrastructure components.

Validating and refining service maps.

Post-Mapping Activities:

Integrating service maps with the CMDB.

Reporting on service maps and dependencies.

12 Event Management

Introduction to Event Management:

Understanding the role of Event Management in ITOM.

Overview of event correlation and management.

Event Management Configuration:

Setting up Event Management and its components.

Configuring event rules and alerts.

Event Processing:

Ingesting events from various sources (monitoring tools, SNMP traps).

Correlating events to reduce noise and identify incidents.

Creating incidents and alerts from correlated events.

Post-Event Management Activities:

Reporting on event trends and performance.

Integrating Event Management with Incident Management.

13 Orchestration

Introduction to Orchestration:

Understanding the purpose of Orchestration in ITOM.

Overview of workflows and automation.

Orchestration Configuration:

Setting up Orchestration and its components.

Creating and managing orchestration workflows.

Orchestration Process:

Automating routine IT tasks (e.g., provisioning, de-provisioning).

Integrating with external systems and APIs.

Using Flow Designer for orchestration.

Post-Orchestration Activities:

Monitoring and reporting on orchestration workflows.

Best practices for maintaining orchestration processes.

14 Cloud Management

Introduction to Cloud Management:

Understanding the role of Cloud Management in ITOM.

Overview of cloud service models (IaaS, PaaS, SaaS).

Cloud Management Configuration:

Setting up cloud management capabilities in ServiceNow.

Integrating with cloud providers (AWS, Azure, Google Cloud).

Cloud Management Processes:

Provisioning and managing cloud resources.

Monitoring cloud usage and costs.

Implementing governance and compliance for cloud resources.

15 Performance Analytics

Introduction to Performance Analytics:

Understanding the importance of performance metrics in ITOM.

Overview of Performance Analytics capabilities in ServiceNow.

Performance Analytics Configuration:

Setting up indicators and data sources.

Creating dashboards and reports for ITOM metrics.

Performance Analytics Processes:

Analyzing performance trends and identifying areas for improvement.

Using data to drive decision-making in IT operations.

16 Best Practices and Use Cases

Best Practices for ITOM Implementation:

Strategies for successful ITOM deployment.

Common pitfalls and how to avoid them.

Real-World Use Cases:

Case studies of successful ITOM implementations.

Hands-on exercises for applying ITOM concepts.

17 Monitoring and Troubleshooting ITOM

Monitoring ITOM Processes:

Tools and techniques for monitoring ITOM activities.

Key performance indicators (KPIs) for ITOM success.

Troubleshooting ITOM Issues:

Common issues and troubleshooting steps.

Using ServiceNow logs and reports for debugging.

18 Certification and Resources

Overview of ServiceNow ITOM certifications.

Recommended resources for further learning (documentation, community forums).

Best practices for staying updated with ServiceNow releases

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

99+

Hands-On Lessons

Core Modules

40 hours

Training Duration

100%

Practical Training

You don't just learn ITOM. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

Like the Curriculum? Let's Get Started

Join 50,000+ students already enrolled at Radical Technologies

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Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.

Career Support

Course Completed? Need next steps?

Need Interview Supports?

Need Job Assistance?

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Join our Brush-up Session & get support until you find a job!

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Radical Learning Eco-System

Exam Simulator

Cloud SandBox

Hands-on Cloud Lab

Developer Coding Ground

Student Reviews

4.6★

Average learner rating

50K+

Students trained

30+

Hiring companies alumni work at

100%

Placement assistance

4.6

★★★★★

Course Rating

★★★★★

73%

★★★★☆

19%

★★★☆☆

★★☆☆☆

★☆☆☆☆

Radical Technologies in Pune exceeded my expectations with their ServiceNow ITOM Training. The instructors were incredibly knowledgeable, and the hands-on projects were invaluable.

S Satisfied Student

Enrolling in the ITOM Certification program at Radical Technologies was one of the best decisions I made for my career. The training was thorough, and the support I received was outstanding.

S Satisfied Student

I highly recommend Radical Technologies in Pune for anyone looking to advance their IT skills. The ServiceNow ITOM Course was well-structured and covered everything I needed to know.

S Satisfied Student

The ITOM Training at Radical Technologies was exceptional. The instructors provided real-world examples, making complex concepts easier to understand.

S Satisfied Student

Thanks to Radical Technologies in Pune, I am now certified in ServiceNow ITOM. The practical exercises and expert guidance helped me pass the certification exam with ease.

S Satisfied Student

The ITOM Training Servicenow course at Radical Technologies was comprehensive and well-organized. The placement support was also very helpful in securing a job in Pune.

S Satisfied Student

Radical Technologies provided an excellent learning environment for ITOM Certification Servicenow. The trainers were supportive and always ready to help with any queries.

S Satisfied Student

I completed my IT Service Management Certification at Radical Technologies in Pune, and it was a fantastic experience. The curriculum was up-to-date, and the training sessions were interactive.

S Satisfied Student

The ServiceNow ITOM Certification course at Radical Technologies was exactly what I needed to advance my career. The instructors were knowledgeable, and the course material was relevant.

S Satisfied Student

Radical Technologies in Pune offers the best ITOM Training Servicenow program. The hands-on approach and real-world case studies made the learning process very effective.

S Satisfied Student

I am grateful to Radical Technologies for their excellent ITOM Training. The support and guidance I received helped me achieve my certification goals.

S Satisfied Student

The ITOM Certification program at Radical Technologies in Pune was top-notch. The instructors were experienced, and the training materials were comprehensive.

S Satisfied Student

Radical Technologies' ServiceNow ITOM Course provided me with the skills and confidence to excel in my job. The practical training was particularly beneficial.

S Satisfied Student

I had a great experience with Radical Technologies in Pune. The ITOM Servicenow Training was detailed and covered all the essential topics needed for certification.

S Satisfied Student

Completing the ITOM Certification Servicenow course at Radical Technologies was a turning point in my career. The expert trainers and practical exercises were invaluable in my learning journey.

S Satisfied Student

Frequently Asked Questions

10 questions about the ITOM course.

01 What is the ServiceNow ITOM Course offered by Radical Technologies?

The ServiceNow ITOM Course at Radical Technologies is a comprehensive training program designed to equip students with the knowledge and skills needed to effectively manage IT operations using the ServiceNow platform. It covers various aspects such as configuration, administration, and integration of ITOM processes.

02 Who is eligible to enroll in the ServiceNow ITOM Course?

The course is suitable for IT professionals, system administrators, and anyone interested in pursuing a career in IT Operations Management. Prior experience with IT service management or the ServiceNow platform can be beneficial but is not mandatory.

03 What are the key topics covered in the ServiceNow ITOM Course?

The course covers a wide range of topics including discovery, service mapping, event management, orchestration, cloud management, and operational intelligence. It also includes hands-on projects and real-world case studies to ensure practical understanding.

04 How long does it take to complete the ServiceNow ITOM Course?

The duration of the course varies depending on the learning mode chosen. Generally, it takes about 4-6 weeks to complete the course, with flexible scheduling options available for both full-time and part-time students.

05 What certification will I receive upon completing the ServiceNow ITOM Course?

Upon successful completion of the course, students will receive a certification from Radical Technologies, validating their skills and knowledge in ServiceNow ITOM. This certification is recognized by employers and can enhance your career prospects in IT Operations Management.

06 Does Radical Technologies provide placement support after completing the ServiceNow ITOM Course?

Yes, Radical Technologies offers robust placement support to help students secure jobs in the IT industry. Our placement services include resume building, interview preparation, and job referrals through our network of industry connections.

07 Are there any prerequisites for the ServiceNow ITOM Course?

While there are no strict prerequisites, having a basic understanding of IT service management concepts and some familiarity with the ServiceNow platform can be advantageous. However, beginners can also enroll as the course starts with foundational concepts.

08 What learning modes are available for the ServiceNow ITOM Course at Radical Technologies?

We offer multiple learning modes including classroom training, online live instructor-led sessions, and self-paced online courses. This flexibility allows students to choose a learning mode that best fits their schedule and learning preferences.

09 How does Radical Technologies ensure the quality of the ServiceNow ITOM Course?

Radical Technologies ensures high-quality training by employing certified instructors with extensive industry experience. The curriculum is regularly updated to reflect the latest industry trends and technologies, and practical learning is emphasized through hands-on projects and case studies.

10 Can I get a demo session before enrolling in the ServiceNow ITOM Course?

Radical Technologies offers demo sessions for prospective students. These sessions provide an overview of the course content, teaching methodology, and an opportunity to interact with instructors. This helps you make an informed decision before enrolling.

ITOM Interview Questions

10 questions commonly asked in ITOM interviews.

01 Can you explain the primary components of IT Operations Management (ITOM) within the ServiceNow platform?
02 How does the Discovery process work in ServiceNow ITOM, and what are its key benefits?
03 What is Service Mapping in ServiceNow ITOM, and how does it differ from Discovery?
04 Describe the Event Management module in ServiceNow ITOM and its importance in IT operations.
05 How can Orchestration in ServiceNow ITOM help automate IT processes, and can you provide an example of its use?
06 What are the key steps involved in configuring Cloud Management in ServiceNow ITOM?
07 How does Operational Intelligence in ServiceNow ITOM assist in proactive IT operations?
08 Can you discuss the integration of ITOM with other ServiceNow modules such as ITSM and CMDB?
09 What are some common challenges faced during the implementation of ITOM in ServiceNow, and how do you address them?
10 How do you ensure the accuracy and reliability of data collected through ServiceNow ITOM processes?

ITOM Course Certification with Training in Pune

Welcome to Radical Technologies, the premier institute in Pune for comprehensive training and certification in ServiceNow IT Operations Management (ITOM). As a leading provider of IT education, we are committed to empowering professionals with the skills and knowledge required to excel in the ever-evolving IT landscape. Our specialized courses, including the renowned ServiceNow ITOM Course, are designed to cater to both beginners and experienced professionals seeking to enhance their expertise in IT Service Management (ITSM).

At Radical Technologies, we pride ourselves on offering top-notch training programs that are both industry-relevant and highly practical. Our ServiceNow ITOM Training is meticulously crafted by industry experts with years of experience, ensuring that our students receive the best possible education. Here’s what sets us apart:

Radical Technologies offers a variety of certification programs tailored to meet the diverse needs of IT professionals:

Join Radical Technologies and take the first step towards a rewarding career in IT Operations Management. With our expert-led courses, practical training, and comprehensive certification support, you’ll be well-equipped to achieve your professional goals. Enroll in our ServiceNow ITOM Course today and unlock your potential in the dynamic world of IT service management.

For more information, visit our website or contact us directly. We look forward to helping you achieve your career aspirations with our top-tier ITOM training and certification programs.