Radical Technologies
Call :+91 8055223360



Training Duration : 40 hrs

Batches : Weekdays /weekend

Mode of Training : Classroom | Online | Corporate

Trainer Experience : 12 yrs

Project Based ITOM Training with complete Placement support.

Course Content

ServiceNow ITOM Overview
Dependency Views and Cloud Management
Discovery and Credentials
MID Server
Service Mapping and Event Management

MID Server
MID Server Architecture
MID Server Configuration and Setup
MID Server Installation
Important MID Server Connection Parameters

Configuration Management – Service Now Discovery
Configuring Discovery
Discovery Credentials Setup
Probes and Sensors

Creating & Managing Dependency Views
Dependency Views
Creating a New Map Indicator
Saving or Loading Dependency Map Views

Cloud Management
Exploring Integration with Different Cloud Providers
Configuring Amazon AWS Cloud
Discover and View AWS Resources
Integrating the Service Catalogs with Cloud Provisioning

Service Now Orchestration
Activating the Plugin from a Developer Instance
Active Directory Orchestration
Creating a Service Catalog Using Orchestration Workflow

Service Mapping
Activating the Service Mapping Plugin
Business Service Population
Customising Service Mapping

Monitoring – event Management
Setting and Configuring Event Management
Event Sources and Properties Setup
Configuring a Connector Instance
Event Mapping Rules and Filters
Creating Event Field Mappings

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