Radical Technologies
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ITOM

ITOM TRAINING IN PUNE | ONLINE

Duration of Training  :  40 hrs

Batch type  :  Weekdays/Weekends

Mode of Training  :  Classroom/Online/Corporate Training

 

ITOM Training & Certification in Pune

Highly Experienced Certified Trainer with 10+ yrs Exp. in Industry

Realtime Projects, Scenarios & Assignments

Project Based ITOM Training with Complete Placement Support

 

COURSE CONTENT :

Introduction
ServiceNow ITOM Overview
Dependency Views and Cloud Management
Discovery and Credentials
MID Server
Orchestration
Service Mapping and Event Management

 

MID Server
MID Server Architecture
MID Server Configuration and Setup
MID Server Installation
Important MID Server Connection Parameters

 

Configuration Management – Service Now Discovery
Configuring Discovery
Discovery Credentials Setup
Probes and Sensors



Creating & Managing Dependency Views
Dependency Views
Creating a New Map Indicator
Saving or Loading Dependency Map Views



Cloud Management
Exploring Integration with Different Cloud Providers
Configuring Amazon AWS Cloud
Discover and View AWS Resources
Integrating the Service Catalogs with Cloud Provisioning



Service Now Orchestration
Activating the Plugin from a Developer Instance
Active Directory Orchestration
Creating a Service Catalog Using Orchestration Workflow



Service Mapping
Activating the Service Mapping Plugin
Business Service Population
Customising Service Mapping



Monitoring – event Management
Setting and Configuring Event Management
Event Sources and Properties Setup
Configuring a Connector Instance
Event Mapping Rules and Filters
Creating Event Field Mappings

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