CLOUD COMPUTING - SALESFORCE

★★★★★

(2,095 ratings) 50,000+ Student

SALESFORCE CERTIFIED PLATFORM ADMINISTRATOR

The Salesforce Certified Platform Administrator Training is a practical, beginner-friendly course designed to help you build a strong foundation in Salesforce administration and prepare for the Salesforce Certified Platform Administrator exam. You’ll learn through hands-on practice using a Trailhead Playground or Developer Edition org, covering key Salesforce features, administration tasks, and the role of AI in Salesforce, including the Salesforce–Anthropic collaboration. No prior Salesforce experience is required, making this course suitable for beginners, aspiring Salesforce Administrators, CRM professionals, and IT professionals.

Radical Technologies

50,000+ English 28 Hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

IT Training Programme

Duration 28 Hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

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What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

16 sections covering the complete curriculum — a single, progressive learning arc.

28 Hours

Training Duration

Core Modules

102

Total Lessons

4.7★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a CLOUD COMPUTING - SALESFORCE role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

16 sections • 102 lessons • 28 Hours

Jump to Section

Total Duration

28 Hours

100% Practical · Unlimited Doubt Sessions

01 Course overview

This course follows the Salesforce Certified Platform Administrator exam outline. Sessions are 1 hour each and all topics are demonstrated in a Trailhead Playground or Developer Edition org. A dedicated section covers how AI helps in Salesforce and the Claude force collaboration between Salesforce and Anthropic.

02 Prerequisites

No prior Salesforce knowledge required.

A free Trailhead account and Trailhead Playground (or Developer Edition org).

03 Sessions Details Sessions Details

M0 – Orientation & Platform Foundations: 1 session

M1 – Configuration & Setup: 2 sessions

M2 – Object Manager & Lightning App Builder: 3 sessions

M3 – Sales & Marketing Applications: 2 sessions

M4 – Service & Support Applications: 2 sessions

M5 – Productivity & Collaboration: 2 sessions

M6 – Data & Analytics Management: 4 sessions

M7 – Automation: 4 sessions

M8 – Agentforce: 2 sessions

M9 – AI in Salesforce & Claudeforce (Claude + Salesforce): 2 sessions

M10 – Revision & Exam Readiness: 2 sessions

Total: 28 sessions / hours

04 Detailed syllabus

Details coming soon.

05 Module 0: Orientation & Platform Foundations

1 hour | Not weighted

Objectives

Understand what Salesforce is and where an Admin fits

Know the exam format and how this course maps to it Session Topics covered D

Session 1

Topics Covered:
Salesforce platform and clouds, multitenancy, release cycle; Admin role; exam format, blueprint and weightings

Demo in Trailhead Org :
Trailhead Playground login, Setup tour, App Launcher, Object Manager

06 Module 1: Configuration & Setup

4 hours | Exam weight 15%

Objectives

Explain company settings: fiscal year, business hours, currency management, defaults

Set up and maintain users, licences and login methods

Explain org security controls and apply the sharing model

Choose between profiles, permission sets, permission set groups and muting

Session 2

Topics Covered:
Company settings: fiscal year, business hours, currency management, default settings. Declarative UI: app menu, list views, global actions

Demo in Trailhead Org:
Fiscal year and business hours; create a list view; add a global action

Session 3

Topics Covered:
User management: unique username, locale, working hours, licence types, feature licences, freeze vs deactivate, users with different login methods

Demo in Trailhead Org:
Create a user, assign licence, freeze vs deactivate

Session 4

Topics Covered:
Org security controls: identity verification, Setup Audit Trail, login hours, session settings. Sharing basics: orgwide defaults, role hierarchy

Demo in Trailhead Org:
Set login hours, view Audit Trail, change OWD, build a role hierarchy

Session 5

Topics Covered:
Sharing rules, teams, public groups, folder sharing. Profiles vs permission sets, permission set groups, muting

Demo in Trailhead Org:
Sharing rule, public group, permission set group with muting; Login As to verify access

07 Module 2: Object Manager & Lightning App Builder

3 hours | Exam weight 15%

Objectives

Describe standard object architecture and relationship types

Create, customise and delete fields, knowing the implications

Assign page layouts, record types and business processes; use quick and global actions

Build Lightning pages with visibility rules

Session 6

Topics Covered:
Standard object architecture, parent/child, lookup, master-detail, junction and hierarchical relationships, Schema Builder

Demo in Trailhead Org:
Create custom objects and relationships; view them in Schema Builder

Session 7

Topics Covered:
Custom fields, roll-up summaries, cross-object formulas, picklist dependencies, implications of deleting fields. Page layouts, record types, business processes

Demo in Trailhead Org:
Create fields, attempt deleting a field with dependencies, assign record types and layouts

Session 8

Topics Covered:
Lightning App Builder: record, app and home pages, dynamic forms, component visibility. Quick actions and global actions

Demo in Trailhead Org:
Build a record page and a custom app; create a quick action

08 Module 3: Sales & Marketing Applications

2 hours | Exam weight 10%

Objectives

Explain the lead and opportunity lifecycle

Use lead automation tools and manage campaigns

Describe sales productivity features

Session 9

Topics covered
Leads: statuses, web-to-lead, lead assignment rules, lead conversion. Campaigns and campaign members

Demo in Trailhead org
Web-to-lead form, assignment rule, convert a lead, add campaign members

Session 10

Topics covered
Opportunities: sales process, stages, Path. Sales productivity: dashboards, forecasting; lead and opportunity scoring, Einstein for Sales, territory management (overview, depends on org availability)

Demo in Trailhead org
Configure Path; forecast and dashboard demo where enabled in the org

09 Module 4: Service & Support Applications

2 hours | Exam weight 10%

Objectives

Describe case management, queues and assignment rules

Identify how to automate case management

Session 11

Topics covered
Case management: case lifecycle, Web-to-Case and Email-to-Case (concept), queues, case assignment rules

Demo in Trailhead org
Create a queue and case assignment rule; Web-to-Case form

Session 12

Topics covered
Support process, case auto-response rules, escalation rules, Einstein for Service (overview)

Demo in Trailhead org
Auto-response and escalation rule; Omni-Channel is optional (overview only)

10 Module 5: Productivity & Collaboration

2 hours | Exam weight 10%

Objectives

Describe activity management and Chatter

Describe the mobile app configuration and AppExchange use cases

Session 13

Topics covered
Activity management: tasks and events. Chatter: groups, group access, internal and external users

Demo in Trailhead org
Create tasks and events; create a Chatter group

Session 14

Topics covered
Salesforce mobile app: mobile-ready Lightning pages, navigation menu, branding, Launchpad. AppExchange and AgentExchange: managed vs unmanaged packages, who can publish

Demo in Trailhead org
Adjust the mobile navigation menu; browse AppExchange. Installing an app is optional

11 Module 6: Data & Analytics Management

4 hours | Exam weight 17%

Objectives

Choose the right tool to import, update, export, transfer, delete and back up data

Explain data validation tools

Create and customise reports and dashboards, and describe the impact of the sharing model

Session 15

Topics covered
Importing, updating, exporting, transferring, mass deleting and backing up data; archival; Import Wizard vs Data Loader

Demo in Trailhead org
Import Wizard demo; export data; Data Loader is optional (needs a desktop install)

Session 16

Topics covered
Data quality: duplicate rules, matching rules, validation rules

Demo in Trailhead org
Create validation rule; duplicate and matching rule

Session 17

Topics covered
Reports and report types: custom report types, joins with or without records, renaming fields, buckets, formulas, joined reports, charts, hide details, grouping totals. Impact of sharing model on reports and folders

Demo in Trailhead org
Custom report type; bucket and formula report; joined report

Session 18

Topics covered
Dashboards: widgets, data sources, chart types and settings, subscribe, dynamic dashboards, view as, refresh, filters, org limits. Report and dashboard troubleshooting at a high level

Demo in Trailhead org
Build a dashboard; running user vs dynamic dashboard

12 Module 7: Automation

4 hours | Exam weight 15%

Objectives

Identify the appropriate automation solution for a scenario

Describe Flow types and configuration and the order of execution

Describe approval process configuration

Session 19

Topics covered
Choosing an automation tool: escalation rules, assignment rules, default automation user, Flow, approvals, AI. Flow types and Flow Builder basics

Demo in Trailhead org
Tour of Flow Builder; create a simple flow

Session 20

Topics covered
Record-triggered flows: before and after save, entry conditions, order of execution

Demo in Trailhead org
Build a record-triggered flow

Session 21

Topics covered
Screen flows and autolaunched flows: screens, decisions, loops, record actions, subflows

Demo in Trailhead org
Build a screen flow

Session 22

Topics covered
Approval processes: entry criteria, approvers, rejections, approvals. Flow debugging and fault handling

Demo in Trailhead org
Create an approval process; use the Flow debug tool

13 Module 8: Agentforce

2 hours | Exam weight 8%

Objectives

Describe Agentforce capabilities and use cases, and when AI is appropriate

Explain Agent Builder prompts and instructions, and light testing

Session 23

Topics covered
Agentforce concepts: agents, topics, instructions, actions, channels. When to use AI, security, Einstein Trust Layer, agent permissions

Demo in Trailhead org
Agentforce overview in Setup (subject to availability in the org)

Session 24

Topics covered
Agent Builder: maintaining and updating instructions, prompts, conversation preview, troubleshooting agent permissions

Demo in Trailhead org
Agent Builder and conversation preview where the org has Agentforce enabled; otherwise explained conceptually

14 Module 9: AI in Salesforce & Claudeforce (Claude + Salesforce)

2 hours | Added section

Objectives

Explain how AI helps in Salesforce for admins, developers, sales and service teams

Describe the Salesforce and Anthropic Claudeforce collaboration

Session 25

Topics covered
AI in Salesforce: predictive, generative and agentic AI; how AI helps admins, sales, service and marketing users; Einstein Trust Layer; data quality and permissions; responsible use

Demo in Trailhead org
Discussion; Einstein features where enabled in the org

Session 26

Topics covered
Claudeforce (announced August 26, 2026): Claude available in Agentforce as a reasoning model, including Agent Builder; Salesforce in Claude for sales teams; Claude in Slack; Salesforce and Anthropic as customers of each other

Demo in Trailhead org
Concept session. Live demos of Claude features are good to have and depend on access

15 Module 10: Revision & Exam Readiness

2 hours | Exam readiness

Objectives

Revise all exam domains and practise exam-style questions

Session 27

Topics covered
Revision of Modules 1 to 6 by exam domain

Demo in Trailhead org
Quick recap in the org

Session 28

Topics covered
Revision of Modules 7 to 9, practice questions and exam-day tips

Demo in Trailhead org
Discussion

16 Applicable to all topics

Real-time business scenarios will be discussed alongside each topic.

A few hands-on labs and AI-assisted examples (for example, using Claude to explain or draft configuration) can be covered where time permits. These are optional and not mandatory.

All demos are done in a Trailhead Playground or Developer Edition org. Features that are not enabled in that org (for example Einstein features, territory management, some Agentforce, Claude or Claudeforce capabilities, and the mobile app) will be explained conceptually and are good to have rather than guaranteed as live demos.

Exam objectives change between releases, so the outline should be checked against the latest official exam guide.

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

102+

Hands-On Lessons

Core Modules

28 Hours

Training Duration

100%

Practical Training

You don't just learn SALESFORCE CERTIFIED PLATFORM ADMINISTRATOR. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

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Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.