DYNAMICS 365 FUNDAMENTALS (CRM) Training in Pune/ Online

Duration of Training  :  4 months

Batch type  :  Weekdays/Weekends

Mode of Training  :  Classroom/Online/Corporate Training

Why Radical Technologies

Describe Microsoft Dynamics 365 Marketing

Explore Dynamics 365 Marketing

– Describe use cases for Dynamics 365 Marketing
– Describe lead generation and qualification
– Describe use cases for marketing forms
– Describe how to target customers by using segments and subscription lists
– Describe email marketing
– Describe customer journeys
– Describe event management features and capabilities

Describe Dynamics 365 Marketing related apps

– Describe use cases of and capabilities for Customer Insights
– Describe use cases of Customer Voice for Marketing

Describe Dynamics 365 Sales

Explore Dynamics 365 Sales

– Describe use cases for Dynamics 365 Sales
– Describe leads and the process for qualifying leads
– Describe the opportunity management process
– Describe the quote lifecycle
– Describe the order management and invoice management processes
– Describe use cases for business process flows

Describe Dynamics 365 Sales capabilities and related apps

– Describe sales pipeline and forecasting concepts
– Describe use cases for and capabilities of Sales Insights
– Describe use cases for and capabilities of LinkedIn Sales Navigator
– Describe use cases for the Dynamics 365 Sales mobile app

Describe Dynamics 365 Customer Service

Explore Dynamics 365 Customer Service

– Describe use cases for Dynamics 365 Customer Service
– Describe the functionality for workload management, including basic routing (basic queues), Unified Routing, and Agent Inbox
– Describe Knowledge Management in Dynamics 365 Customer Service
– Describe the case lifecycle including service-level agreements (SLAs) and entitlements

Describe Dynamics 365 Customer Service capabilities and related apps

– Describe Omnichannel for Customer Service
– Describe reporting and data visualization options in Dynamics 365 Customer Service
– Describe use cases of Dynamics 365 Customer Voice for Customer Service

Describe Dynamics 365 Field Service

Explore Dynamics 365 Field Service

– Describe use cases for Dynamics 365 Field Service
– Describe common field service processes
– Describe the work order lifecycle
– Describe inspections in Dynamics 365 Field Service
– Describe the Field Service mobile app

Describe the scheduling capabilities of Dynamics 365 Field Service

– Describe resource and scheduling processes
– Describe asset management and customer assets
– Describe Connected Field Service for Dynamics 365

Explore the core capabilities of Dynamics 365 customer engagement apps

Describe the foundations of Dynamics 365 customer engagement apps

– Describe use cases for Dynamics 365 customer engagement apps
– Describe Microsoft Power Platform as it relates to Dynamics 365 customer engagement apps
– Describe Microsoft Dataverse as the foundation for Dynamics 365 customer engagement apps
– Navigate to and within Dynamics 365 customer engagement apps

Describe shared activities and integration options in Dynamics 365 customer engagement apps

– Describe customers and activities
– Describe search options and filter criteria
– Describe reporting capabilities including dashboards, charts, and views
– Describe Microsoft Teams integration
– Describe Microsoft Outlook integration
– Describe Microsoft Excel integration

Most Probable Interview Questions for Microsoft Dynamics 365 Fundamentals CRM

Interview Question No. 1 for Microsoft Dynamics 365 Fundamentals CRM : What are the key components of Microsoft Dynamics 365 CRM, and how do they interact?

Interview Question No. 2 for Microsoft Dynamics 365 Fundamentals CRM : Can you explain the concept of entities in Dynamics 365 CRM and provide examples of standard entities?

Interview Question No. 3 for Microsoft Dynamics 365 Fundamentals CRM : How does Dynamics 365 CRM support customer relationship management and sales processes?

Interview Question No. 4 for Microsoft Dynamics 365 Fundamentals CRM : What are the different deployment options for Microsoft Dynamics 365 CRM?

Interview Question No. 5 for Microsoft Dynamics 365 Fundamentals CRM : How do you customize forms, views, and dashboards in Dynamics 365 CRM?

Interview Question No. 6 for Microsoft Dynamics 365 Fundamentals CRM : What is the role of workflows in Dynamics 365 CRM, and how do they help automate business processes?

Interview Question No. 7 for Microsoft Dynamics 365 Fundamentals CRM : Can you describe the security model in Dynamics 365 CRM and how it manages user access and permissions?

Interview Question No. 8 for Microsoft Dynamics 365 Fundamentals CRM : How does Dynamics 365 CRM integrate with other Microsoft products such as Office 365 and Power BI?

Interview Question No. 9 for Microsoft Dynamics 365 Fundamentals CRM : What are business rules in Dynamics 365 CRM, and how do they differ from workflows?

Interview Question No. 10 for Microsoft Dynamics 365 Fundamentals CRM : How can you import and export data in Dynamics 365 CRM?

Interview Question No. 11 for Microsoft Dynamics 365 Fundamentals CRM : What is the purpose of the Common Data Service (CDS) in Dynamics 365, and how does it enhance data management?

Interview Question No. 12 for Microsoft Dynamics 365 Fundamentals CRM : Can you explain the process of creating and managing relationships between entities in Dynamics 365 CRM?

Interview Question No. 13 for Microsoft Dynamics 365 Fundamentals CRM : What are the main features of the Dynamics 365 Sales module, and how do they support sales teams?
Interview Question No. 14 for Microsoft Dynamics 365 Fundamentals CRM : How do you configure and use the Dynamics 365 CRM mobile app?

Interview Question No. 15 for Microsoft Dynamics 365 Fundamentals CRM : What are the capabilities of the Dynamics 365 Customer Service module?

Interview Question No. 16 for Microsoft Dynamics 365 Fundamentals CRM : How do you set up and manage queues and cases in Dynamics 365 CRM?

Interview Question No. 17 for Microsoft Dynamics 365 Fundamentals CRM : What is a model-driven app in Dynamics 365, and how is it different from a canvas app?

Interview Question No. 18 for Microsoft Dynamics 365 Fundamentals CRM : How do you use advanced find and saved views in Dynamics 365 CRM for data analysis?

Interview Question No. 19 for Microsoft Dynamics 365 Fundamentals CRM : What are the steps to integrate third-party applications with Dynamics 365 CRM?

Interview Question No. 20 for Microsoft Dynamics 365 Fundamentals CRM : Can you discuss the importance of auditing in Dynamics 365 CRM and how to configure it?

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Radical Technologies is the leading institute in Pune for Microsoft Dynamics 365 Fundamentals CRM Course, providing top-notch training, certification, and job assistance. Our comprehensive Microsoft Dynamics 365 Online Training equips you with essential skills for a successful career in customer relationship management. We specialize in Dynamics CRM Training, including Dynamics CRM Online Training and Dynamics 365 CRM Training, ensuring you master the intricacies of the platform.

Our curriculum includes Microsoft Dynamics 365 CRM Training, Dynamics 365 Online Training, and advanced courses such as Microsoft Dynamics CRM Online Training. At Radical Technologies, you can enroll in a Microsoft Dynamics 365 CRM Course or a Microsoft Dynamics 365 Certification Course to enhance your credentials. We also offer specialized training for Dynamics 365 Marketing Certification and Microsoft Dynamics 365 Certification, positioning you as a certified expert.

As the best Microsoft Dynamics Training provider, we offer a range of courses from Microsoft Dynamics Training and Microsoft Dynamics 365 Training to Dynamics 365 Certification and Microsoft Dynamics 365 Course. Our Dynamics 365 Training and Dynamics 365 Course options are designed to cater to various professional needs. Additionally, we provide Microsoft Dynamics 365 Training Courses and Dynamics 365 Certification Training, ensuring you are well-prepared for industry demands.

With Radical Technologies, you can achieve Microsoft Dynamics CRM Certification, Microsoft Dynamics 365 CRM Certification, and even Microsoft 365 Dynamics Certification. Our Microsoft Dynamics CRM Course and Microsoft Dynamics Certification Course are recognized for their quality and effectiveness. For those interested in enterprise resource planning, we offer Microsoft Dynamics 365 ERP Certification as well.

Our institute also provides Dynamics 365 Developer Training, helping you become proficient in developing and customizing Dynamics 365 solutions. Choose Radical Technologies for the best Microsoft Dynamics Course, best Microsoft Dynamics Training, and a promising career in Dynamics 365.

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