Dynamics 365 Fundamentals (CRM)
Dynamics 365 Fundamentals, also known as Dynamics 365 CRM Fundamentals, refers to a Microsoft certification that provides individuals with foundational knowledge of Microsoft Dynamics 365 Customer Engagement, commonly known as Dynamics 365 for Customer Relationship Management (CRM). Earning the Dynamics 365 Fundamentals certification demonstrates your foundational knowledge of Dynamics 365 CRM, making it a valuable credential for individuals starting their journey with Dynamics 365.
Dynamics 365 Fundamentals (CRM)
IT Training Programme
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What you'll learn
Programme Overview
5 sections covering the complete curriculum — a single, progressive learning arc.
Foundations & Core Concepts
Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.
Hands-On Practical Training
Work through real exercises and assignments designed to mirror what you will do on the job.
Real-World Projects
Apply what you have learned to end-to-end projects that go straight into your portfolio.
Advanced Techniques
Go beyond the basics with advanced concepts, integrations and production-grade practices.
Ecosystem Integration
Understand how this technology connects with the broader tools and platforms used in the industry.
Performance & Interview Prep
Master optimization techniques and prepare for the technical interview questions employers actually ask.
Who is this programme for?
Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a Microsoft Functional consultant - Dynamics 365 role.
Software Developers
Engineers who want to add this skill set to their toolkit
Analysts & Consultants
Professionals moving into a more technical, hands-on role
IT Professionals
System admins and support engineers upskilling into a new domain
Fresh Graduates
CS/IT graduates aiming for a job-ready technical role
Course Curriculum
5 sections • 44 lessons • 40 hours
Jump to Section
Total Duration
40 hours
100% Practical · Unlimited Doubt Sessions
01 Describe Microsoft Dynamics 365 Marketing
Explore Dynamics 365 Marketing
Describe Dynamics 365 Marketing related apps
02 Describe Dynamics 365 Sales
Explore Dynamics 365 Sales
Describe Dynamics 365 Sales capabilities and related apps
03 Describe Dynamics 365 Customer Service
Explore Dynamics 365 Customer Service
Describe Dynamics 365 Customer Service capabilities and related apps
04 Describe Dynamics 365 Field Service
Explore Dynamics 365 Field Service
Describe the scheduling capabilities of Dynamics 365 Field Service
05 Explore the core capabilities of Dynamics 365 customer engagement apps
Describe the foundations of Dynamics 365 customer engagement apps
Describe shared activities and integration options in Dynamics 365 customer engagement apps
Tools & Technologies
Every tool listed here is installed, configured and used in a hands-on lab session.
Hands-On Labs
Practical Environment
Industry-Standard Tools
Real-World Setup
Guided Exercises
Skill Building
Sample Datasets
Practice Material
Mini Projects
Applied Practice
Assignments
Mentor Reviewed
Doubt Sessions
Live Support
Resume Building
Career Support
Mock Interviews
Interview Prep
Certification Prep
Global Recognition
Production Practices
Real-World Ready
Best Practices
Industry Standards
You don't just learn Dynamics 365 Fundamentals (CRM). You ship it.
Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.
Guided Foundation Project
→Requirement Analysis
→Guided Implementation
→Mentor Review
→Iteration
Apply the fundamentals in a structured, mentor-reviewed project
Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.
Applied Practice Project
→Scenario Design
→Independent Build
→Testing & Validation
→Peer Review
Build a more independent project mirroring real production scenarios
Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.
Capstone Project
→Planning
→End-to-End Build
→Review & Refinement
→Presentation
Take a project from requirements to a polished, portfolio-ready deliverable
Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.
All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.
See Sample Project ReportsUpcoming Batches
Why Radical Technologies
- Highly practical oriented training
- Installation support on your system
- 24/7 Email and Phone support
- 100% Placement Assistance
- Global Certification Preparation
- Trainer-Student Interactive Portal
- Assignments and Projects by Mentors
- Weekend / Weekdays / Morning / Evening batches
- 80:20 Practical and Theory ratio
- Real-life Case Studies
- Easy make-up for missed sessions
- PSI | Kryterion | Redhat Test Centers
- Lifetime Video Classroom Access (coming soon)
- Resume Prep and Mock Interviews
- Learn 300+ courses at your own time
- 50,000+ Satisfied Learners
- Course Completion Certificate
- Practical Labs available
- Mentor Support available
- Doubt Clearing Session available
- 10% Discounted Global Certification
Like the Curriculum? Let's Get Started
Join 50,000+ students already enrolled at Radical Technologies
Global Certification
Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.
Career Services
At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.
Career Support
Join our Brush-up Session & get support until you find a job!
Get StartedRadical Learning Eco-System
Exam Simulator
Cloud SandBox
Hands-on Cloud Lab
Developer Coding Ground
Student Reviews
Course Rating
The Microsoft Dynamics 365 Fundamentals CRM course at Radical Technologies in Pune was transformative. The training and certification have boosted my career prospects immensely.
Radical Technologies in Pune provided excellent Dynamics CRM training. The instructors were knowledgeable, and the course structure was well-organized.
I achieved my Microsoft Dynamics 365 certification thanks to the comprehensive training at Radical Technologies in Pune. The job assistance was a huge bonus!
Attending the Dynamics 365 CRM course in Pune at Radical Technologies was a game-changer for my career. The hands-on training made all the difference.
The Microsoft Dynamics 365 training at Radical Technologies in Pune was top-notch. I highly recommend it for anyone looking to advance their CRM skills.
I had a great experience with the Dynamics CRM online training at Radical Technologies in Pune. The flexible schedule and expert trainers were perfect for me.
Radical Technologies in Pune offers the best Microsoft Dynamics CRM training. The practical approach and job assistance helped me land a great job.
I completed my Dynamics 365 Fundamentals Certification at Radical Technologies in Pune. The supportive learning environment was key to my success.
The Microsoft Dynamics 365 CRM course at Radical Technologies in Pune exceeded my expectations. The training was thorough, and the instructors were fantastic.
Radical Technologies in Pune is the best place for Microsoft Dynamics 365 training. The certification course was well-structured and highly informative.
I highly recommend Radical Technologies in Pune for Dynamics CRM training. The course material and instructors are exceptional.
The job assistance provided by Radical Technologies in Pune after completing the Dynamics 365 course was invaluable. I found a job within weeks!
Radical Technologies in Pune is a great institute for Microsoft Dynamics 365 CRM training. The course helped me gain the skills I needed for my job.
The Microsoft Dynamics 365 certification course at Radical Technologies in Pune was comprehensive and well-delivered. The training sessions were very engaging.
Thanks to Radical Technologies in Pune, I am now a certified Microsoft Dynamics 365 professional. The training and support were outstanding.
The Dynamics 365 CRM training in Pune at Radical Technologies was highly effective. I appreciated the practical approach and real-world examples.
Radical Technologies in Pune offers the best Dynamics 365 online training. The instructors were very knowledgeable and supportive throughout the course.
I completed the Microsoft Dynamics 365 Fundamentals CRM course at Radical Technologies in Pune and it was an excellent experience. The certification has opened many doors for me.
Radical Technologies in Pune provided an exceptional learning experience. The Dynamics 365 CRM training was well-paced and very informative.
I highly recommend Radical Technologies in Pune for Microsoft Dynamics CRM training. The course content and trainers were excellent.
I highly recommend Radical Technologies in Pune for Microsoft Dynamics CRM training. The course content and trainers were excellent.
Radical Technologies in Pune has the best Dynamics 365 certification training. The support and resources provided were extremely helpful.
The Microsoft Dynamics 365 course at Radical Technologies in Pune was instrumental in my career growth. The job assistance was particularly beneficial.
I had a fantastic experience with the Dynamics CRM course at Radical Technologies in Pune. The training was thorough and very practical.
The Microsoft Dynamics 365 Fundamentals certification from Radical Technologies in Pune has significantly boosted my career. The training was top-quality.
Frequently Asked Questions
15 questions about the Dynamics 365 Fundamentals (CRM) course.
01 What is the Microsoft Dynamics 365 Fundamentals CRM course offered by Radical Technologies in Pune?
02 Does Radical Technologies in Pune offer Microsoft Dynamics 365 Online Training?
03 What are the benefits of taking Dynamics CRM Training at Radical Technologies in Pune?
04 Is the Dynamics CRM Online Training at Radical Technologies suitable for beginners?
customizable. Users can tailor the system by creating custom entities, fields, workflows, and dashboards to align with their specific business processes and requirements.
05 What certification can I achieve through the Microsoft Dynamics 365 CRM Training in Pune?
06 How long does it take to complete the Dynamics 365 CRM Training at Radical Technologies in Pune?
07 Does Radical Technologies provide job assistance after completing the Microsoft Dynamics 365 CRM Course in Pune?
08 Are there any prerequisites for enrolling in the Dynamics 365 Online Training at Radical Technologies in Pune?
09 What is included in the Microsoft Dynamics CRM Online Training curriculum at Radical Technologies in Pune?
10 How does Radical Technologies in Pune ensure quality in Microsoft Dynamics 365 Training?
11 Can I get a Dynamics 365 Marketing Certification at Radical Technologies in Pune?
12 What sets Radical Technologies in Pune apart from other institutes for Microsoft Dynamics 365 Certification Course?
13 Do you offer weekend classes for Microsoft Dynamics 365 Fundamentals CRM Course in Pune?
14 Is the Microsoft Dynamics 365 Certification from Radical Technologies in Pune recognized globally?
15 What support is available if I have questions during the Dynamics 365 Training in Pune?
Dynamics 365 Fundamentals (CRM) Interview Questions
10 questions commonly asked in Dynamics 365 Fundamentals (CRM) interviews.
- 01 What are the key components of Microsoft Dynamics 365 CRM, and how do they interact?
- 02 Can you explain the concept of entities in Dynamics 365 CRM and provide examples of standard entities?
- 03 How does Dynamics 365 CRM support customer relationship management and sales processes?
- 04 What are the different deployment options for Microsoft Dynamics 365 CRM?
- 05 How do you customize forms, views, and dashboards in Dynamics 365 CRM?
- 06 What is the role of workflows in Dynamics 365 CRM, and how do they help automate business processes?
- 07 Can you describe the security model in Dynamics 365 CRM and how it manages user access and permissions?
- 08 How does Dynamics 365 CRM integrate with other Microsoft products such as Office 365 and Power BI?
- 09 What are business rules in Dynamics 365 CRM, and how do they differ from workflows?
- 10 How can you import and export data in Dynamics 365 CRM?
Dynamics 365 Fundamentals (CRM) Course Certification with Training in Pune
Radical Technologies is the leading institute in Pune for Microsoft Dynamics 365 Fundamentals CRM Course, providing top-notch training, certification, and job assistance. Our comprehensive Microsoft Dynamics 365 Online Training equips you with essential skills for a successful career in customer relationship management. We specialize in Dynamics CRM Training, including Dynamics CRM Online Training and Dynamics 365 CRM Training, ensuring you master the intricacies of the platform.
Our curriculum includes Microsoft Dynamics 365 CRM Training, Dynamics 365 Online Training, and advanced courses such as Microsoft Dynamics CRM Online Training. At Radical Technologies, you can enroll in a Microsoft Dynamics 365 CRM Course or a Microsoft Dynamics 365 Certification Course to enhance your credentials. We also offer specialized training for Dynamics 365 Marketing Certification and Microsoft Dynamics 365 Certification, positioning you as a certified expert.
As the best Microsoft Dynamics Training provider, we offer a range of courses from Microsoft Dynamics Training and Microsoft Dynamics 365 Training to Dynamics 365 Certification and Microsoft Dynamics 365 Course. Our Dynamics 365 Training and Dynamics 365 Course options are designed to cater to various professional needs. Additionally, we provide Microsoft Dynamics 365 Training Courses and Dynamics 365 Certification Training, ensuring you are well-prepared for industry demands.
With Radical Technologies, you can achieve Microsoft Dynamics CRM Certification, Microsoft Dynamics 365 CRM Certification, and even Microsoft 365 Dynamics Certification. Our Microsoft Dynamics CRM Course and Microsoft Dynamics Certification Course are recognized for their quality and effectiveness. For those interested in enterprise resource planning, we offer Microsoft Dynamics 365 ERP Certification as well.
Our institute also provides Dynamics 365 Developer Training, helping you become proficient in developing and customizing Dynamics 365 solutions. Choose Radical Technologies for the best Microsoft Dynamics Course, best Microsoft Dynamics Training, and a promising career in Dynamics 365.
At Radical Technologies, we offer a wide range of Microsoft Dynamics CRM Training options, including MS Dynamics CRM Training and specialized Dynamics CRM Online Training. Our courses are designed to cater to the needs of both beginners and experienced professionals, providing in-depth knowledge of Microsoft CRM solutions and their practical applications.
Our Microsoft Dynamics CRM Course covers essential topics such as sales automation, customer service management, and marketing strategies, ensuring that our students gain a holistic understanding of the platform. We also provide Dynamics CRM Courses that focus on specific modules, allowing for targeted learning experiences.
We understand the importance of certifications in today’s competitive job market. Therefore, we offer the Microsoft Dynamics Certification program, equipping our students with the credentials needed to validate their skills. Our Dynamics CRM Certification and Microsoft CRM Certification pathways are recognized by employers and provide a significant advantage in career advancement.
In addition to classroom-based learning, we also offer Microsoft Dynamics 365 Training In Bangalore, which includes Microsoft Dynamics Course Online and Dynamics Online Course options. This flexibility allows our students to learn at their own pace and convenience, making it easier to balance education with professional commitments.
Our expert instructors have extensive experience in the field and are committed to providing high-quality education. Through hands-on training and real-world scenarios, our students gain valuable practical skills that are immediately applicable in their careers.
At Radical Technologies, we pride ourselves on being one of the premier Microsoft Dynamics CRM Training Institutes In Bangalore. Our state-of-the-art facilities and supportive learning environment foster collaboration and engagement among students, enhancing the overall learning experience.
Join us at Radical Technologies to embark on your journey toward mastering Microsoft Dynamics CRM. Whether you’re looking to enhance your skill set, pursue a career in CRM, or gain valuable certifications, we are here to support your goals and ensure your success in the dynamic world of customer relationship management.
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Dynamics 365 Fundamentals (CRM)
IT Training Programme
100% placement assistance