BEST ITIL V4 TRAINING IN PUNE | ONLINE

Duration of Training : 24 hrs

Batch type : Weekdays/Weekends

Mode of Training : Classroom/Online/Corporate Training

Why Radical Technologies

Table of Contents

1.IntroductiontoServiceManagementandITIL

• ITServiceManagementintheModernWorld
• About ITIL4
• TheStructureandBenefitsoftheITIL4Framework
  • The ITILSVS
  • The Four DimensionsModel

2.KeyConceptsofServiceManagement

• Value and ValueCo-Creation
  • ValueCo-Creation
• Organizations,ServiceProviders,ServiceConsumers,andOtherStakeholders
  • ServiceProviders
  • ServiceConsumers
  • OtherStakeholders
• Products andServices
  • Configuring Resources for ValueCreation
  • ServiceOfferings
• ServiceRelationships
  • The Service RelationshipModel
• Value: Outcomes, Costs, andRisks
  • Outcomes
  • Costs
  • Risks
  • Utility andWarranty
• Summary

3.TheFourDimensionsofServiceManagement

• Organizations andPeople
• Information andTechnology
• Partners andSuppliers
• Value Streams andProcesses
  • Value Streams for ServiceManagement
  • Processes
• ExternalFactors
• Summary

4.TheITILServiceValueSystem

• Service Value SystemOverview
• Opportunity, Demand, andValue
• The ITIL GuidingPrinciples
  • Focus onValue
  • Start Where YouAre
  • ProgressIterativelywithFeedback
  • Collaborate and PromoteVisibility
  • Think and WorkHolistically
  • Keep it Simple andPractical
  • Optimize andAutomate
  • PrincipleInteraction
• Governance
  • Governing Bodies andGovernance
  • Governance in theSVS
• Service ValueChain
  • Plan
  • Improve
  • Engage
  • Design andTransition
  • Obtain/build
  • Deliver andSupport
• ContinualImprovement
  • Steps of theContinual ImprovementModel
  • ContinualImprovement and the GuidingPrinciples
• Practices
• Summary

5.ITIL ManagementPractices

• General Management Practices89
  • ArchitectureManagement
  • ContinualImprovement
  • Information SecurityManagement
  • KnowledgeManagement
  • Measurement andReporting
  • Organizational ChangeManagement
  • PortfolioManagement
  • ProjectManagement
  • RelationshipManagement
  • RiskManagement
  • Service FinancialManagement
  • StrategyManagement
  • SupplierManagement
  • Workforce and TalentManagement
    

• Service ManagementPractices
  • • AvailabilityManagement
    • BusinessAnalysis
    • Capacity and PerformanceManagement
    • ChangeControl
    • IncidentManagement
    • IT AssetManagement
    • Monitoring and EventManagement
    • ProblemManagement
    • ReleaseManagement
    • Service CatalogueManagement
    • Service ConfigurationManagement
    • Service ContinuityManagement
    • ServiceDesign
    • ServiceDesk
    • Service LevelManagement
    • Service RequestManagement
    • Service Validation andTesting
      

• Technical Management Practices
  • Deployment Management
  • Infrastructure and Platform Management
  • Software Development and Management

Learn ITIL V4 – Course in Pune with Training, Certification & Guaranteed Job Placement Assistance!

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