ITIL V4

ITIL V4 Online Training In Pune

ITIL 4, which stands for Information Technology Infrastructure Library version 4, is a globally recognized framework for IT service management (ITSM). It provides a set of best practices and guidelines for organizations to effectively plan, deliver, and manage IT services to meet business needs and goals. ITIL 4 is suitable for organizations of all sizes and industries that want to improve their IT service management capabilities, enhance customer satisfaction, and align IT services with business objectives.

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BEST ITIL V4 TRAINING IN PUNE | ONLINE

Duration of Training : 24 hrs

Batch type : Weekdays/Weekends

Mode of Training : Classroom/Online/Corporate Training

 

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Table of Contents

1.IntroductiontoServiceManagementandITIL

  • ITServiceManagementintheModernWorld
  • About ITIL4
  • TheStructureandBenefitsoftheITIL4Framework
    • The ITILSVS
    • The Four DimensionsModel

2.KeyConceptsofServiceManagement

  • Value and ValueCo-Creation
    • ValueCo-Creation
  • Organizations,ServiceProviders,ServiceConsumers,andOtherStakeholders
    • ServiceProviders
    • ServiceConsumers
    • OtherStakeholders
  • Products andServices
    • Configuring Resources for ValueCreation
    • ServiceOfferings
  • ServiceRelationships
    • The Service RelationshipModel
  • Value: Outcomes, Costs, andRisks
    • Outcomes
    • Costs
    • Risks
    • Utility andWarranty
  • Summary

3.TheFourDimensionsofServiceManagement

  • Organizations andPeople
  • Information andTechnology
  • Partners andSuppliers
  • Value Streams andProcesses
    • Value Streams for ServiceManagement
    • Processes
  • ExternalFactors
  • Summary

4.TheITILServiceValueSystem

  • Service Value SystemOverview
  • Opportunity, Demand, andValue
  • The ITIL GuidingPrinciples
    • Focus onValue
    • Start Where YouAre
    • ProgressIterativelywithFeedback
    • Collaborate and PromoteVisibility
    • Think and WorkHolistically
    • Keep it Simple andPractical
    • Optimize andAutomate
    • PrincipleInteraction
  • Governance
    • Governing Bodies andGovernance
    • Governance in theSVS
  • Service ValueChain
    • Plan
    • Improve
    • Engage
    • Design andTransition
    • Obtain/build
    • Deliver andSupport
  • ContinualImprovement
    • Steps of theContinual ImprovementModel
    • ContinualImprovement and the GuidingPrinciples
  • Practices
  • Summary

5.ITIL ManagementPractices

  • General Management Practices89
    • ArchitectureManagement
    • ContinualImprovement
    • Information SecurityManagement
    • KnowledgeManagement
    • Measurement andReporting
    • Organizational ChangeManagement
    • PortfolioManagement
    • ProjectManagement
    • RelationshipManagement
    • RiskManagement
    • Service FinancialManagement
    • StrategyManagement
    • SupplierManagement
    • Workforce and TalentManagement
  • Service ManagementPractices
      • AvailabilityManagement
      • BusinessAnalysis
      • Capacity and PerformanceManagement
      • ChangeControl
      • IncidentManagement
      • IT AssetManagement
      • Monitoring and EventManagement
      • ProblemManagement
      • ReleaseManagement
      • Service CatalogueManagement
      • Service ConfigurationManagement
      • Service ContinuityManagement
      • ServiceDesign
      • ServiceDesk
      • Service LevelManagement
      • Service RequestManagement
      • Service Validation andTesting
  • Technical Management Practices
    • Deployment Management
    • Infrastructure and Platform Management
    • Software Development and Management

 

Learn ITIL V4 – Course in Pune with Training, Certification & Guaranteed Job Placement Assistance!

 

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