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ITIL V4
ITIL 4, which stands for Information Technology Infrastructure Library version 4, is a globally recognized framework for IT service management (ITSM). It provides a set of best practices and guidelines for organizations to effectively plan, deliver, and manage IT services to meet business needs and goals. ITIL 4 is suitable for organizations of all sizes and industries that want to improve their IT service management capabilities, enhance customer satisfaction, and align IT services with business objectives.
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BEST ITIL V4 TRAINING IN PUNE | ONLINE
Duration of Training : 24 hrs
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training
Table of Contents
1.IntroductiontoServiceManagementandITIL
- ITServiceManagementintheModernWorld
- About ITIL4
- TheStructureandBenefitsoftheITIL4Framework
- The ITILSVS
- The Four DimensionsModel
2.KeyConceptsofServiceManagement
- Value and ValueCo-Creation
- ValueCo-Creation
- Organizations,ServiceProviders,ServiceConsumers,andOtherStakeholders
- ServiceProviders
- ServiceConsumers
- OtherStakeholders
- Products andServices
- Configuring Resources for ValueCreation
- ServiceOfferings
- ServiceRelationships
- The Service RelationshipModel
- Value: Outcomes, Costs, andRisks
- Outcomes
- Costs
- Risks
- Utility andWarranty
- Summary
3.TheFourDimensionsofServiceManagement
- Organizations andPeople
- Information andTechnology
- Partners andSuppliers
- Value Streams andProcesses
- Value Streams for ServiceManagement
- Processes
- ExternalFactors
- Summary
4.TheITILServiceValueSystem
- Service Value SystemOverview
- Opportunity, Demand, andValue
- The ITIL GuidingPrinciples
- Focus onValue
- Start Where YouAre
- ProgressIterativelywithFeedback
- Collaborate and PromoteVisibility
- Think and WorkHolistically
- Keep it Simple andPractical
- Optimize andAutomate
- PrincipleInteraction
- Governance
- Governing Bodies andGovernance
- Governance in theSVS
- Service ValueChain
- Plan
- Improve
- Engage
- Design andTransition
- Obtain/build
- Deliver andSupport
- ContinualImprovement
- Steps of theContinual ImprovementModel
- ContinualImprovement and the GuidingPrinciples
- Practices
- Summary
5.ITIL ManagementPractices
- General Management Practices89
- ArchitectureManagement
- ContinualImprovement
- Information SecurityManagement
- KnowledgeManagement
- Measurement andReporting
- Organizational ChangeManagement
- PortfolioManagement
- ProjectManagement
- RelationshipManagement
- RiskManagement
- Service FinancialManagement
- StrategyManagement
- SupplierManagement
- Workforce and TalentManagement
- Service ManagementPractices
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- AvailabilityManagement
- BusinessAnalysis
- Capacity and PerformanceManagement
- ChangeControl
- IncidentManagement
- IT AssetManagement
- Monitoring and EventManagement
- ProblemManagement
- ReleaseManagement
- Service CatalogueManagement
- Service ConfigurationManagement
- Service ContinuityManagement
- ServiceDesign
- ServiceDesk
- Service LevelManagement
- Service RequestManagement
- Service Validation andTesting
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- Technical Management Practices
- Deployment Management
- Infrastructure and Platform Management
- Software Development and Management
