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ITIL V4

ITIL V4 ONLINE TRAINING

ITIL 4, which stands for Information Technology Infrastructure Library version 4, is a globally recognized framework for IT service management (ITSM). It provides a set of best practices and guidelines for organizations to effectively plan, deliver, and manage IT services to meet business needs and goals. ITIL 4 is suitable for organizations of all sizes and industries that want to improve their IT service management capabilities, enhance customer satisfaction, and align IT services with business objectives.

4695 Satisfied Learners

BEST ITIL V4 TRAINING IN PUNE | ONLINE

Duration of Training : 24 hrs

Batch type : Weekdays/Weekends

Mode of Training : Classroom/Online/Corporate Training

Table of Contents

 

1.IntroductiontoServiceManagementandITIL

  • ITServiceManagementintheModernWorld
  • About ITIL4
  • TheStructureandBenefitsoftheITIL4Framework
    • The ITILSVS
    • The Four DimensionsModel

2.KeyConceptsofServiceManagement

  • Value and ValueCo-Creation
    • ValueCo-Creation
  • Organizations,ServiceProviders,ServiceConsumers,andOtherStakeholders
    • ServiceProviders
    • ServiceConsumers
    • OtherStakeholders
  • Products andServices
    • Configuring Resources for ValueCreation
    • ServiceOfferings
  • ServiceRelationships
    • The Service RelationshipModel
  • Value: Outcomes, Costs, andRisks
    • Outcomes
    • Costs
    • Risks
    • Utility andWarranty
  • Summary

3.TheFourDimensionsofServiceManagement

  • Organizations andPeople
  • Information andTechnology
  • Partners andSuppliers
  • Value Streams andProcesses
    • Value Streams for ServiceManagement
    • Processes
  • ExternalFactors
  • Summary

4.TheITILServiceValueSystem

  • Service Value SystemOverview
  • Opportunity, Demand, andValue
  • The ITIL GuidingPrinciples
    • Focus onValue
    • Start Where YouAre
    • ProgressIterativelywithFeedback
    • Collaborate and PromoteVisibility
    • Think and WorkHolistically
    • Keep it Simple andPractical
    • Optimize andAutomate
    • PrincipleInteraction
  • Governance
    • Governing Bodies andGovernance
    • Governance in theSVS
  • Service ValueChain
    • Plan
    • Improve
    • Engage
    • Design andTransition
    • Obtain/build
    • Deliver andSupport
  • ContinualImprovement
    • Steps of theContinual ImprovementModel
    • ContinualImprovement and the GuidingPrinciples
  • Practices
  • Summary

5.ITIL ManagementPractices

  • General Management Practices89
    • ArchitectureManagement
    • ContinualImprovement
    • Information SecurityManagement
    • KnowledgeManagement
    • Measurement andReporting
    • Organizational ChangeManagement
    • PortfolioManagement
    • ProjectManagement
    • RelationshipManagement
    • RiskManagement
    • Service FinancialManagement
    • StrategyManagement
    • SupplierManagement
    • Workforce and TalentManagement
  • Service ManagementPractices
      • AvailabilityManagement
      • BusinessAnalysis
      • Capacity and PerformanceManagement
      • ChangeControl
      • IncidentManagement
      • IT AssetManagement
      • Monitoring and EventManagement
      • ProblemManagement
      • ReleaseManagement
      • Service CatalogueManagement
      • Service ConfigurationManagement
      • Service ContinuityManagement
      • ServiceDesign
      • ServiceDesk
      • Service LevelManagement
      • Service RequestManagement
      • Service Validation andTesting
  • Technical Management Practices
    • Deployment Management
    • Infrastructure and Platform Management
    • Software Development and Management

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