Job Opening for Administrator, GHRSC (Support Role)/SAP Success Factor; 1-2 years/bachelor’s or master’s degree in Human Resources( Job Code RT-1093)

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Position description

The Administrator GHRSC is part of the Global HR Services team that ensures HR Shared Service runs the operations successfully and is error-free. 

We are looking for a self-motivated, enthusiastic person who has relevant experience of      1-2 years. Preferably a bachelor’s or master’s degree in Human Resources.

This position will report to the Team Lead – Employee Lifecyle and Recruitment Services and will be hired for 1 year fixed term contract.

key responsibilities

• Provide full functional support for the defined service domain: Employee lifecycle services
• Consult and support internal customers regarding People Center (Success Factor) usage by responding to customer queries coming via our HR ticketing, calls, and chat tool.
• Answer incoming tickets in Service Now in a professional and timely manner
• Maintain employment data of employees following agreed HR processes (hires, internal transfers, terminations, onboarding, exit interviews, creating performance management documents, etc) handle country requests for archived data
• Continuously contributing to process improvement and to developing the offer and service to maximize the value and increase business performance
• Communication with different stakeholders about relevant day-to-day activities
• Specific agreed services for designed countries including but not limited to various certificate services based on business needs or employee individual needs, communication (newsletter, notice) emails release,
• Alfresco system and Pactum maintain and related basic reports services etc.
• GHRSC communicate and information sharing with local human resources and business teams.

Why join us?

• Multi-country work exposure 
• Competitive Salary 
• Work life balance 
• Innovative and dynamic working environment 
• Possibility to work in a leading crane building company with leading technology 
• Opportunity to take part in Success Factor rollouts and system harmonization activities. 
• Previous experience in HR, Customer Services or Backoffice.
• Education in HR field is preferred. (Bachelor’s Degree in Human Resources or equivalent)
• Work fluently in English (written, spoken).
• Ability and interest with system and tools and have good Excel skills.
• Ability and readiness to work in shifts to cover different time zones (for example: Mon-Fri from morning to late evening).

Skills & competences:

• Customer-oriented approach to ensure internal customer satisfaction.
• Service focused
• Interpersonal, communication, collaborative and presentation skills.
• Goal-oriented, dynamic and high sense of responsibility.
• Able to work well under pressure, self-reliantly.
• Team player

Immediate  joiners !!!!