Job Opening for IT Operations Analyst; Any Graduate; Fresher’s who are trained in ITIL, windows ,linux, networking and basic IT infrastructure technologies; 2023-2024 pass outs only; (Job Code-RT 1043)

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Interested candidates kindly apply before 04/01/2024

CV must be in PDF format, saved with your Full name.

Hiring for IT Operations Analyst !!!

Location: Pune

Job location – Pune (Magarpatta)

Work mode – Hybrid ( 2/3 days in a week)

Shift – willing to work in 24/7 rotational shifts

Salary – 6.5 to 7.5 lakhs per annum + shift allowances + benefits

Batch year – 2024 and 2023 passouts only. We would prefer 2024 passouts. Need excellent communication skills

Internship salary will be different – Students will be provided stipend 25000 per month.

Primary Responsibilities
 Monitor critical incident and request dashboards or queues.
 Provide prompt review and response to customer (external & internal)
reported incidents and/or requests.
 Resolve incidents and fulfill requests utilizing excellent customer service
skills, problem solving skills, technical thinking/reasoning, and excellent
documentation skills.
 Using work instructions, knowledge bases, and run books support a
broad set of hosting technologies including the SAS platform, operating
systems, and other supporting IT infrastructure.
 Drive customer first approach in all service interactions in a dynamic
environment while managing competing demands.
 Facilitate Major Incident Management processes when required.
 Ensure the daily work meets departmental and audit/compliance
standards, including compliance with service or operational level
agreements.
 Coordinate effective knowledge transfer during shift turnover when
required.
 Work with the team, management, and SAS Service Owners to create,
maintain, and improve the documentation needed by the team for
successful execution of daily tasks.
 Work in day, evening and night shifts on monthly rotating schedule
including weekends and holidays.

Knowledge, Skills and Abilities
. Can understand and follow semi technical to technical instructions to deliver
tasks
 Have excellent verbal and written communication skills and excellent
interpersonal skills
 Gives attention to detail
 Learns departmental tools and policies
 Excellent customer service skills.
 Ability to work in a strong team environment as well as independently.

New Resource Request Form Page 2

Complexity
 Works on problems of limited scope.
 Follows standard practices and procedures in analyzing situations or data from
which answers can be readily obtained.
 Builds stable working relationships internally.

Problem Solving
Learning to use professional concepts; applies skills primarily acquired through a
college degree program, company/department policies and procedures, and
precedents to resolve standard issues.

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