Job Opening for Desktop Support L1; Formal training or coursework in an IT related field; Associates degree in an IT related field is preferred; Fresher’s; (Job Code-RT1046)

Apply Online

Interested candidates kindly apply before 08/01/2024.

CV must be in PDF format, saved with your Full name.

Hiring for Desktop Support L1 !!!

Location: Pune

 

Job Role:-           System Engineer

Nature of job:-  24/7 rotational shifts.  

Client:-                Infosys BPM, Pune Hinjewadi Phase 2

Experience:-       0 to 1 Year

CTC:-                     17K Gross Salary (12K in hand approx.)

 

JD for Desktop Support L1

  • Support Desktop / Laptop for Win 10 OS and Office applications (MS Office)
  • Win 10, installation, configuration, trouble shooting.
  • Install the standard software on the clients
  • Support for MS Outlook configuration
  • Update AV and Microsoft patches
  • Troubleshoot Basic LAN issues
  • IP address, IP conflicts, able to differentiate the required network from the others
  • Wireless LAN ; DHCP set up
  • Perform: Install, Move, Add or Change (IMAC) at the desktop level
  • Attach desktops to AD domain
  • Printer, Scanner L1 related issues
  • In case of hardware problem, escalate the hardware problems to vendors.
  • Log incidents in AHD Tool for the cases received on phone and email.
  • Prioritize the incidents, based on severity.
  • Monitor AHD tool for open incidents.
  • Perform activities necessary for the immediate short-term resolution of incidents and service requests so that users can resume their work as rapidly as possible
  • Should be flexible to work on any assigned task i.e. System Readiness OR Security Compliance OR Asset Maintenance etc.

Customer Service Soft Skills –

  • Active listening, Taking Ownership, Treating the customer with courtesy.
  • Demonstrate respect for the customer and professionalism.
  • Proactive thinking.
  • Proficient in English communication
We are no longer accepting applications for this ad.

Our Courses

Enquire Now


Enquire Now









    This will close in 0 seconds

    Enquire Now & Get 10% Off!

    (Our Team will call you to discuss the Fees)

      This will close in 0 seconds

      Enquire Now









        X
        Enquire Now

        Enquire Now & Get 10% Off!

        (Our Team will call you to discuss the Fees)

           

           

          logo

          Get a Call Back from Our Career Assistance Team

              Enquire Now