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Interested candidates kindly apply before 04/01/2024
CV must be in PDF format, saved with your Full name.
Hiring for IT Operations Analyst !!!
Location: Pune
Job location – Pune (Magarpatta)
Work mode – Hybrid ( 2/3 days in a week)
Shift – willing to work in 24/7 rotational shifts
Salary – 6.5 to 7.5 lakhs per annum + shift allowances + benefits
Batch year – 2024 and 2023 passouts only. We would prefer 2024 passouts. Need excellent communication skills
Internship salary will be different – Students will be provided stipend 25000 per month.
Primary Responsibilities
Monitor critical incident and request dashboards or queues.
Provide prompt review and response to customer (external & internal)
reported incidents and/or requests.
Resolve incidents and fulfill requests utilizing excellent customer service
skills, problem solving skills, technical thinking/reasoning, and excellent
documentation skills.
Using work instructions, knowledge bases, and run books support a
broad set of hosting technologies including the SAS platform, operating
systems, and other supporting IT infrastructure.
Drive customer first approach in all service interactions in a dynamic
environment while managing competing demands.
Facilitate Major Incident Management processes when required.
Ensure the daily work meets departmental and audit/compliance
standards, including compliance with service or operational level
agreements.
Coordinate effective knowledge transfer during shift turnover when
required.
Work with the team, management, and SAS Service Owners to create,
maintain, and improve the documentation needed by the team for
successful execution of daily tasks.
Work in day, evening and night shifts on monthly rotating schedule
including weekends and holidays.
Knowledge, Skills and Abilities
. Can understand and follow semi technical to technical instructions to deliver
tasks
Have excellent verbal and written communication skills and excellent
interpersonal skills
Gives attention to detail
Learns departmental tools and policies
Excellent customer service skills.
Ability to work in a strong team environment as well as independently.
New Resource Request Form Page 2
Complexity
Works on problems of limited scope.
Follows standard practices and procedures in analyzing situations or data from
which answers can be readily obtained.
Builds stable working relationships internally.
Problem Solving
Learning to use professional concepts; applies skills primarily acquired through a
college degree program, company/department policies and procedures, and
precedents to resolve standard issues.
