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Hiring for Server Support!!!
Location: Bangalore (Work From Office)
Job Description for Server Support:
1) Soft skills
Good Attitude with Excellent Communication Skills
What is excellent communication : The candidate is gauged on 4 aspects?
1) Voice clarity
2)Grammar
3)Fluency
4)Accent
The candidates should not have any mother tongue influence, the voice should have a clear clarity and words pronounced should be heard, he is not supposed to swallow words while speaking, grammatical mistakes more than 3 are not accepted, must have a medium rate of speech, neither high nor low
2)Good knowledge on hardware and software trouble shooting of laptops desktops and supercomputer.
Hands on experience in hardware / software trouble shooting,
3)The candidates must me flexible to work in any kinds of shifts given.
Responsibilities:
Providing Level 1 Enterprise technical support to HPE Customers for Industry Standard Servers (ISS) and related products.
• Provide technical support to customers and clients in U.S.A and Canada for High-Performance HPE ProLiant Servers and UPS (Uninterrupted Power Supply).
• Providing step by step instructions to troubleshoot the issue, ensuring no downtime, quick solutions and workaround to customers and clients and provide assistance via remote access if required.
• Identifying the fault and dispatching appropriate parts depending on the defective Server, Enclosure and UPS.
• Technical knowledge on ISS ProLiant Servers [SL, DL, ML, and Blade Gen (1-9) servers] and Windows 2003, 2008 and 2012 , Linux, VMware,Networking , Storage .
• Focus on total problem resolution and provide end to end support to the customer.
• Troubleshoot, add a plan of action and dispatch cases to the field if issue cannot be fixed remotely.
• Elevate/Escalate incidents/cases to higher levels depending on priority and criticality of the Server and UPS and in a timely manner, thus ensuring no downtime and resolving customer’s issues immediately.
• Provide support via Phone and E-mail.
