Radical Technologies
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Job Opening for Service Now Trainee; Freshers, (Job code- RT305)

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Interested candidates kindly apply before 21st November.

CV must be in pdf format, saved with your first name.

Job Title: Service Now Trainee

ROLE AND RESPONSIBILITIES:
 The ServiceNow Developer is responsible for working to develop, design and own technical solutions on the ServiceNow platform.
 The ServiceNow Developer will provide administration, application development, maintenance, and technical support
 Configure / Customize robust solutions to the client utilizing the ServiceNow platform and web programming techniques
 Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
 Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes
 Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.
 Answer “how to” technical and application configuration questions.
 Develop, maintain, and execute reports to ensure system operation meets performance targets.
 Basic understanding of testing concepts, testing standards and best practices
 Complete other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:
 Minimum 60% marks throughout in academics.
 Applicants with Professional Degree having sound technology knowledge.
 Familiar with programming languages – Java/.NET/Python, OOPs etc.
 Knowledge and Proficiency using SQL language
 Well Trained in ServiceNow Administration and Development from reputed Training Institutions
 Proficient in ITSM (Incident, Problem, Change, Knowledge and Service Request Management) and ITOM modules of ServiceNow.
 Should have completed at least one live project on ITSM
 Good to have ITOM live project experience
 Should be proficient in User Interface (UI) Policies/Actions, Business Rules, Script Includes, Scheduled Jobs, Glide Application Program Interface (API) stack, Scripted Web-Services, AJAX, HTML, JavaScript, SOAP, REST SSO-SAM
 Proficient in developing / customizing core ITSM applications such as Incident, Problem, Change, Knowledge and Service Request Managements
 Certifications (Certified System Administrator) in ServiceNow is a plus
 Good understanding of the software development lifecycle, and the relevance of different tools at different stages of the development lifecycle.
 Good to have knowledge in web front-end technologies & frameworks
 Working knowledge of MS Office (PPT, Excel, Word)
 Aware of basic design principles, and able to understand designs

PREFERRED SKILLS:
CSA (Certified System Administrator), CIS (Certified Implementation Specialist) – ITSM / ITOM

BEHAVIORAL ATTRIBUTES:
 Demonstrates a "can do " attitude and is willing to stretch self to achieve and exceed defined goals/targets
 Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations
 within stipulated time
 Explains ideas clearly and logically to others and is attentive in interactions
 Identifies the target audience for communication and carefully listens to their opinions and feedback
 Ability to work in Teams

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