Radical Technologies
Call :+91 8055223360

Job Opening for Technical Support Engineer; Graduate (Any Field); Fresher’s; Excellent Communication; Effective Business Communication; Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s; (Job Code-RT 815)

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Interested candidates kindly apply before 16/12/2022.

CV must be in pdf format, saved with your Full name

Hiring for Technical Support Engineer !!! 

Location: Pune

Job Title: Technical Support Engineer

Experience: Fresher

Minimum Education: Graduate (Any Field)

Shifts: 24*7

Week Off: Any 2 days of the week

Skills Required:

  • Excellent Communication
  • Effective Business Communication
  • Communication in neutral accent over phone
  • Basic Knowledge of Computers

 

Job Responsibilities:

  • Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s
  • Record interaction using ticket tool with proper classification
  • Perform account unlock/password reset as per defined process
  • Dispatch tickets to support groups post gathering required information
  • Refer Knowledge base and perform troubleshooting as per defined process
  • Follow up and closure of incidents to ensure customer satisfaction
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