Interested candidates kindly apply before 16/12/2022.
CV must be in pdf format, saved with your Full name
Hiring for Technical Support Engineer !!!
Job Title: Technical Support Engineer
Minimum Education: Graduate (Any Field)
Week Off: Any 2 days of the week
- Excellent Communication
- Effective Business Communication
- Communication in neutral accent over phone
- Basic Knowledge of Computers
- Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s
- Record interaction using ticket tool with proper classification
- Perform account unlock/password reset as per defined process
- Dispatch tickets to support groups post gathering required information
- Refer Knowledge base and perform troubleshooting as per defined process
- Follow up and closure of incidents to ensure customer satisfaction