Job Opening for Desktop Support Engineer (Job Code RT 1521)

Job Brief

Experience Required: +3 Years Job Overview We are looking for a skilled Desktop Support Engineer with over 3 years of experience to provide first and second-level technical support to end-users. The role involves troubleshooting hardware and software issues, managing IT assets, supporting collaboration tools, and ensuring smooth day-to-day IT operations.

Responsibilities

• Provide L1 and L2 support for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Troubleshoot hardware/software issues in person, remotely, or via phone/email.
• Manage user accounts, permissions, and access rights in Active Directory.
• Provide support for Microsoft 365 applications (Teams, Outlook, SharePoint, etc.).
• Maintain and update IT asset inventory with proper documentation.
• Assist in employee onboarding/offboarding including device setup and recovery.
• Escalate unresolved technical issues to higher-level teams or vendors.
• Ensure compliance with IT security policies and protocols.
• Participate in IT projects including system upgrades, migrations, and rollouts.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field (preferred).
• 3+ years of experience in desktop/end-user support.
• Strong knowledge of Windows OS, Active Directory, and Microsoft 365.
• Experience with hardware troubleshooting, installation, and upgrades.
• Familiarity with remote support tools and ticketing systems.
• Good communication and problem-solving skills.
• Ability to work independently and as part of a team.

Skills