Job Opening for L2 Network & Server Support Engineer (Job Code RT 1502)

Responsibilities

• Server & Infrastructure Management:
• ● Configuration server performance and ensure system availability and reliability.
• ● Manage and support physical and virtual server environments (e.g., VMware,
• Hyper-V).
• ● Install, configure, and maintain operating systems, software, and hardware.
• ● Troubleshoot server issues related to hardware, software, and network
• configurations.
• ● Collaborate with L1 support and other IT teams to resolve complex issues.
• Backup, Disaster Recovery & Data Protection:
• ● Perform regular backup operations and implement appropriate processes for
• data protection, disaster recovery, and failover procedures.
• ● Utilize and manage backup tools such as-
• ■ Veeam Backup & Replication for virtual, physical, and cloud workloads.
• ● Ensure backup integrity and perform regular test restores to validate disaster
• recovery plans.
• ● Maintain documentation of backup configurations, schedules, and recovery
• procedures.
• Security & Compliance:
• ● Implement and maintain security protocols to protect network and server
• infrastructure.
• ● Ensure compliance with organizational policies and regulatory requirements.
• ● Conduct regular security audits and vulnerability assessments.
• ● Respond to security incidents and provide resolutions.
• Documentation and Reporting:
• ● Maintain accurate documentation of network and server configurations,
• processes, and procedures.
• ● Generate regular reports on system performance, issues, and resolutions.
• ● Provide training and support to L1 support staff and end-users as needed.

Requirements

• Education and Experience:
• ● Bachelor’s degree in Computer Science, Information Technology, or related field.
• ● 3-5 years of experience in network and server support, preferably in an L2
• capacity.

Skills