Job Opening for Senior Support Engineer – Managed Services – F&SCM (Job Code RT 1584)

Job Brief

Position Highlights · Role: Senior Support Engineer – F&SCM – Managed Services · Work Arrangement: Hybrid and office working, ensuring flexibility. · Annual Leave: Enjoy 34 days of annual leave, with options to buy and sell more. · Learning & Development: Invest in your growth with guaranteed learning and development opportunities. · Health & Wellbeing: Benefit from private medical coverage, permanent health insurance, and more. · Financial Security: Secure your future with life insurance and critical illness cover. · Innovative Culture: Thrive in a relaxed yet high-achieving work environment. Your Role As a Senior Support Engineer, you’ll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics F&SCM to ensure delivery of high-quality support and solutions to our D365 F&SCM customers.

Responsibilities

• · End to end support for all issues raised by the customers
• · Problem solving / defining solutions that are best fit;
• · Identify, diagnose, and resolve D365 F&SCM issues in collaboration with colleagues, peers and Microsoft support.
• · Offer guidance to colleagues on best practices and functions within the D365 F&SCM platform.
• · Collaborate with peers and customers to understand process requirements and recommend enhancements or modifications to the system.
• · Participate in reviews of essential system updates and releases ensuring smooth transitions and minimal disruptions.
• · Ensure a professional and successful service delivery approach towards the customer.
• · Support service readiness ahead of go live.
• · Identify new opportunities to grow and enhance the customers D365 F&SCM solution
• · Work with colleagues across the organization including technical lead, consultants and Service Delivery Managers

Skills